Who we are?O' Flynn Medical Ltd, a Healthcare 21 Group Company, is a national supplier of medical equipment to hospitals, nursing homes and private homes throughout Ireland. The company promotes a continuous drive for quality and customer satisfaction.Our ethos is to continually strive to provide solutions that meet the challenging healthcare demands of today. Our technical, clinical and sales teams are dedicated to providing excellent backup and support to our customers at all times.O'Flynn Medical is based upon teamwork, integrity, and the ability for employees to take ownership of their role.Job SummaryThis role supports the sales and management teams by handling rental and sales queries, processing orders and payments, maintaining customer records, and coordinating logistics. It also manages internal meetings, company events, and general office administration, ensuring efficient operations and excellent customer service.Job Location: Macroom, Cork.Key Role Responsibilities and ActivitiesSupport the sales and management team with any requests for support.Manage and respond promptly to rental queries from HSE and nursing homes, ensuring all enquiries are promptly dispatched to the appropriate sales representative for follow-up.Full coordination of private rental queries from first point of contact, quotation, payment processing and liaising with Logistics Department to ensure prompt delivery – added to differentiate from customer rentalsPrepare and issue accurate sales quotes for the sales team, ensuring all customer requirements and pricing details are clearly documented.Process sales orders for products, coordinating with relevant departments to ensure timely fulfilment and delivery.Take payments from customers for rental sales, ensuring all transactions are processed securely and in accordance with company procedures.Set up new customer accounts, rental, on ERP and CRM Systems system, accurately entering all required information and maintaining up-to-date recordsAddress and resolve customer queries in a timely and professional manner, striving to deliver excellent service and customer satisfaction. Allocate to appropriate team member.Respond to pricing queries from the sales team, providing up-to-date information, and assisting with pricing strategies as required.Manage internal meetings including overseeing of bookings, setting up and refreshments as and when requiredOrganize internal company events as directed but not limited to Christmas Party, Summer Social, team building events.Phone support –Triage incoming calls as requiredMeet and greet any external visitors to the building, ensuring signing in and health and safety information has been supplied.Preparation of monthly reporting when required.Maintain sales associated training management logsAd hoc administrative tasks as and when required.Liaising with internal departments to resolve daily issuesKey CompetenciesCustomer focused, with excellent communication skillsProfessional telephone manner is essentialAbility to prioritise workload and work in a pressurized environmentStrong organisational and time management skillsProblem analysis and problem-solvingAbility to work effectively with other departments and utilise a team approach to accomplish goals.Excellent attention to detail and accuracyEnsure that you comply with risk-assessed policies and procedures relating to IT Security, Health and Safety – moved from above as more competency basedWho exceeds in this role?Top performers would have:A minimum of 2 years' relevant experience in a fast-paced environmentKnowledge of customer service principles and practicesHigh level of computer literacy including a good working knowledge of Microsoft OfficeExperience of product order and invoicing customers an advantageAbility to use own initiative and work with a proactive and pragmatic approachO' Flynn Medical is a high growth company, and so the successful candidate will need to show a flexible approach to work and be able to enthusiastically embrace change and new challenges.What are some of the benefits of working at O'Flynn Medical?Competitive salaryEmployee Assistance ProgramPension, Life assurance, income protectionEducational AssistanceHC21 training academyEnhanced annual and life leaveEmployee engagement initiatives and a dedicated internal employee communication platform WorkVivoSupportive colleagues to learn from and enjoy company social outings, parties, and eventsWe are proud to be an equal opportunity employer. At Healthcare 21 we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.We also know the confidence gap can often get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you