Join Our Team as a Customer Service Advisor!
Are you passionate about providing exceptional support and making a real difference in people's lives?
AXA Assistance is seeking dedicated full time Customer Service Advisors to provide advice to customers and /partners in the provision of emergency vehicle/home assistance services, supporting customers across Ireland, the UK, and beyond.
At AXA Assistance, we're committed to being there for our customers whenever they need us—every day of the week.
That's why we need dedicated, flexible team members to join our Customer Centre in Athlone where we offer:
A predictable, set roster so you'll always know your schedule in advance
35 hours per week, operating between the hours 7am and 10pm, with shifts spread across the week, including every second weekend
After completing your training and gaining confidence in your role, there's an exciting opportunity to work in a hybrid model, combining office and remote work
Approximate start date is 25th June ****
Candidates must be available to attend training on-site in Athlone, 9am to 5pm Monday to Friday for approximately 4 weeks
What you'll be doing:
Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations
Coordinate seamlessly with our trusted network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift and effective service
Communicate clearly and empathetically with customers and partners, guiding them through challenging situations with confidence
Manage operations efficiently, ensuring compliance with safety standards and regulations
Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement
What you'll bring:
Excellent customer service skills
Excellent telephone manner
Appropriate qualifications / accreditations (where necessary)
Excellent written and verbal communication skills
Proficiency in English
Willingness to take initiative to solve problems
A proven ability to manage conflict and difficult customers
The ability to work under pressure and to customer deadlines
Excellent organisational and time management skills
Be a team worker
Flexibility
The ability to get things done / deliver results to agreed customer standards
What we offer:
At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.
You can expect to receive:
Competitive salary plus shift allowance (hourly rate of €***** plus any applicable shift allowance)
Annual company & performance based bonus
Group Personal Pension Plan
Life assurance
Health Care Subsidy
22 days annual leave, rising to 27 days with service
AXA Employee Discounts
Education Support and learning opportunities
We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics.
If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to ******.
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