Join to apply for the Quality Lead - Key Accounts role at Vertiv.
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life‑changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
We are looking for an exceptional individual to join the Quality team and look after our key clients.
Brief Job Description
You will be a key strategic account quality leader, responsible for managing and strengthening relationships with the company's most important clients to ensure their satisfaction and long‑term success. You will also monitor the performance of Vertiv offers on the customer premises and help coordinate the resolution of complex issues to maximize client value and drive revenue growth.
Responsibilities
Monitor day‑to‑day issues related to key strategic account projects and their non‑conformance tool.
Drive proper BUGs resolution on a daily basis.
Conduct proper RCA of issues identified on key strategic account projects following 8D methodology.
Daily reporting of quality performance for key strategic account projects.
Support plant quality managers in driving RCA following 8D methodology for key strategic account projects.
Coordinate internal Vertiv resources when dealing with issues affecting our top key strategic account for an efficient resolution.
Understand root cause of issues and run associated continuous improvement exercises with the global quality BU team.
Actively help investigate critical escalations together with technical support and engineering.
Deep‑dive with customer experience team and services organization on identified failure modes (startup, commissioning, transportation…) and define containment and improvement actions.
Secure that data quality entered in the complaint management tool is accurate and reflects real circumstances.
Lead the identification of problem root cause and the development and implementation of effective corrections and preventive methods.
Analyze various failure reports and recommend corrective action for issues affecting our key strategic accounts.
Maintain an interactive plant quality relationship focused on effective transition of product releases to a manufacturing quality support role, representing the voice of our key strategic accounts.
Interface closely with Engineering, Service, Manufacturing and Product Management to understand and improve product and service quality.
Ensure communication and interaction with Supplier Quality when required.
Other duties and responsibilities as assigned.
Qualifications
A four‑year degree in Engineering or a related field, or a minimum of four years of direct job experience in quality assurance or a combination of education and experience.
Proficient with word processing, relational databases, data analysis, spreadsheets, planning and desktop publishing programs and software.
Knowledgeable and proficient with various data analysis and problem‑solving techniques.
Skilled in interpersonal skills and communications (including presentations) to groups of various sizes and levels within the organization.
Knowledge of applicable quality standards and business models (ISO 9000, etc.).
Travel
15–20 %
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Quality Assurance
Industries
Appliances, Electrical, and Electronics Manufacturing
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