Senior Account Manager Position Overview
This critical role plays a pivotal part in driving business growth and overseeing key accounts across Europe, reporting directly to the Regional Director.
The Senior Account Manager position combines strategic business development, relationship management, and hands-on account oversight, focusing on achieving sales targets, expanding market share, and ensuring customer retention through tailored solutions.
Key Responsibilities:
* Lead major account relationships, primarily in Ireland, with frequent travel across the UK and Europe.
* Identify new business opportunities through market analysis and industry intelligence.
* Collaborate with the European leadership team to align sales strategies with regional objectives.
* Mentor junior account managers and contribute to modernising and expanding the company's European operations.
Main Tasks:
* Manage and grow relationships with top accounts in Ireland, ensuring satisfaction, retention, and revenue growth.
* Develop and implement sales strategies to achieve targets and expand market share.
* Conduct market research to identify emerging opportunities, trends, and competitive threats.
* Act as a trusted advisor, delivering tailored solutions to meet client needs.
* Negotiate contracts to secure favourable terms while maintaining client satisfaction.
* Ensure compliance with relevant legislation and company policies.
* Build partnerships with suppliers and industry stakeholders to support business objectives.
* Monitor account performance and implement corrective actions where needed.
* Gather and analyse customer feedback to improve service and product offerings.
Requirements:
* Degree/MSc/MBA (preferred in Polymer Science, Engineering, or related fields).
* 10+ years in account management, business development, or similar roles in the polymer, chemical, or manufacturing industries.
* Proven track record in managing large, high-value accounts (OEMs, moulders) with multi-million-euro contracts.
* Experience in budgeting, forecasting, and sales strategy at a regional or global level.
Essential Skills & Competencies:
* Customer-focused with strong relationship management skills.
* Results-driven, with a track record of delivering against targets.
* Strong negotiation, influencing, and collaboration abilities.
* Innovative thinker with business acumen.
* Excellent analytical, problem-solving, and decision-making skills.
* Exceptional communication skills (written, verbal, and listening).
* Proficiency in English and digital tools (Salesforce, Tableau, SAP); openness to emerging tech (AI, analytics).