Job Overview
As a highly skilled Operations Manager, you will play a pivotal role in the success of our hotel client. Working closely with the General Manager, you will oversee the day-to-day operations to ensure seamless guest experiences.
Key Responsibilities:
* Leadership and Motivation:
* Drive staff performance to achieve exceptional customer service standards
* Empower employees to deliver outstanding results
* Maintain high levels of employee engagement and morale
Operational Excellence:
* Front-of-House and Back-of-House Management:
* Coordinate smooth hotel operations, ensuring impeccable customer service and guest satisfaction
Customer Service:
* Exceptional Guest Experiences:
* Deliver personalized service, meeting and exceeding guest expectations
Hotel Operations:
* Efficient Hotel Processes:
* Oversee and manage front-of-house and back-of-house operations effectively