Overview
Job description – Resort Security Officer
Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meetings, incentives and special events.
Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association.
At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant.
Ocean is a recurring theme with stunning views of the rolling waves and the rugged landscape stretching to the Cliffs of Moher.
Certified as a GREAT PLACE TO WORK®, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Responsibilities
Greet and assist guests in a friendly and professional manner, addressing any security-related inquiries or concerns.
Provide guidance and support to guests as needed, ensuring a positive experience throughout their stay.
Conduct regular checks of guest areas to ensure safety and comfort, promptly addressing any issues that arise.
Conduct routine and random patrols and checks of the hotel and resort premises, including guest areas, staff areas, staff bags, staff lockers, staff cars, parking lots, and surrounding grounds.
Monitor surveillance cameras and alarm systems to detect and respond to suspicious activities or incidents.
Document and report any unusual occurrences or incidents in accordance with company protocols.
Assist in implementing health and safety procedures in compliance with local regulations and industry standards.
Participate in safety inspections, risk assessments, and safety drills to promote a safe working environment.
Provide assistance during emergency situations, including evacuations, first aid, and coordination with emergency services.
Act as a first responder to emergencies, including medical incidents, fire alarms, and other critical situations.
Follow established emergency response plans and procedures, ensuring all staff and guests are informed and safe.
Assist in the training of staff on emergency procedures and safety protocols.
Maintain accurate and detailed records of incidents, patrols, screenings, and other security-related activities.
Complete incident reports and documentation as required, ensuring compliance with company policies and legal regulations.
Cooperate with An Garda Síochána in the investigation and handling of crimes, accidents etc., involving the business, its staff and / or guests.
Manage 'lost and found'.
Conduct till checks with the Finance Team.
Ensure relevant areas of the Lounge Up system remain current, keeping all associates informed.
Maintain a register of staff on the property for security/fire purposes through the company time and attendance system.
Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
Participate in regular security meetings to discuss incidents, trends, and areas for improvement.
Health & Safety
The role will play an active part in Trump Doonbeg Health and Safety Committee and fulfil obligations under the Health & Safety at Work Act **** and any revisions or additional legislation made thereto.
Maintain knowledge of local and company hygiene, health & safety regulations.
Rigidly follow and observe all hygiene and HACCP standards.
Ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises.
Keep your work area clean, tidy and safe and report any hazard, accident, loss or damage to management.
Be aware of all trained first-aid personnel on the premises and know the location of first aid boxes, fire extinguishers and alarms.
Observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work.
Carry out and promote fire and accident drills as directed by Management.
Other Duties
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.
Qualifications
The successful candidate will be Garda vetted and will have a valid PSA licence.
Previous experience in a security role, preferably in the hospitality or luxury service industry.
Strong knowledge of security protocols, health and safety regulations, and emergency response procedures.
Excellent communication, interpersonal, and customer service skills.
Ability to handle sensitive situations with discretion and professionalism.
Proficient in the use of surveillance equipment and reporting software.
Proficient in using security systems and technologies, including CCTV, access control systems, and emergency alarm systems.
Knowledge of Irish laws, regulations, and safety standards related to security.
Ability to work flexible hours, including weekends and holidays, and respond to emergencies on short notice.
Certification in first aid and CPR is preferred.
A valid driver's license is required.
Benefits
Regularly stocked canteen for meals, snacks and beverages while on duty
Staff discounts in our Hotel, Spa & Golf course
Discounted staff and friends and family rates available in other group properties globally.
Regular staff appreciation initiatives.
Opportunities to develop and grow through assisted educational opportunities
Paid birthday off
Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate
Use of fitness centre out of season.
Complimentary employee Assistance Programme
#J-*****-Ljbffr