As we continue to experience explosive growth and we are seeking a highly skilled and experienced Senior Dynamics 365 Business Central Analyst to lead our ERP support efforts. This individual will play a critical role in managing the performance, functionality, and continuous improvement of Business Central across key business areas. The ideal candidate has a strong technical/functional background, experience supporting ERP systems at an enterprise level, and the ability to bridge technical and business teams effectively. This is an exciting opportunity to join a long-established and successful company, operating in a rapidly growing market.
Key Responsibilites:
· Provide Level 3 Support for Microsoft Dynamics 365 Business Central, resolving complex issues related to configuration, data integrity, integrations, and performance.
· Lead system troubleshooting efforts, ensuring root causes are identified and addressed to prevent recurring issues.
· Configure, customize, and optimize modules including Financials, Sales, Purchasing, Inventory, Manufacturing, and Reporting.
· Manage and coordinate system upgrades, Wave updates, and patch deployments, ensuring operational continuity and minimal disruption.
· Oversee integrations with third-party systems and ensure data flow consistency and reliability.
· Collaborate with business stakeholders to gather requirements and translate them into technical specifications or Change Requests.
· Work closely with developers and implementation partners to ensure deliverables meet quality and transition standards.
· Lead the scoping and delivery of Change Requests and new functional enhancements.
· Mentor team members and promote best practices in ERP support and documentation.
Skills, Knowledge & Expertise:
· 4–6+ years of hands-on experience with Microsoft Dynamics 365 Business Central or Dynamics NAV.
· Microsoft MB-800 Certification
· Proven experience supporting and configuring core ERP modules in a production environment.
· Strong understanding of finance, procurement, inventory, or manufacturing processes.
· Experience working with ticketing systems and SLA-driven environments. Required knowledge in modules of Finance, Sales, Procurement, Jobs, Warehouse Management