Parkview Provisions is a trusted name in the wholesale food industry, proudly serving Northern Ireland, supplying a wide range of chilled, frozen, and ambient products to the retail, hospitality, and catering sectors.
Known for our commitment to quality, reliability, and exceptional customer service, we pride ourselves on building strong, lasting relationships with our clients.
As we continue to grow, were looking for passionate and driven individuals to join our team.
This is an exciting opportunity to be part of a dynamic business where your leadership and commercial insight can make a real impact.
Role Overview We are seeking an experienced and motivatedTelesales Managerto lead our telesales team.
This role is key to driving sales performance, enhancing customer relationships, and supporting the wider commercial strategy.
You will be responsible for managing day-to-day operations, coaching and developing staff, and ensuring the team meets and exceeds performance targets.
Responsibilities Lead, manage and support the telesales team to achieve sales targets and KPIs, while providing guidance and mentoring.
Monitor team performance, provide coaching and strategies to improve productivity and effectiveness.
Set and track KPIs to ensure alignment with business goals.
Implement training for telesales operators to enhance skills and product knowledge.
Ensure compliance with company policies, including sick leave and other staff-related procedures.
Collaborate with Business Development Managers to develop and refine telesales strategies.
Prepare quotes for new business opportunities in conjunction with the Business Development Manager.
Coordinate and maintain accurate price files for existing customers.
Compile and present regular sales reports to senior management.
Prepare quotes and pricing for both new and existing business.
Maintain strong relationships with customers to ensure satisfaction and retention.
Handle and escalate customer complaints promptly and professionally.
Build effective relationships with key departments including sales, credit control etc.
Identify and escalate system improvement to enhance operational efficiency.
Maintain and review Standard Operating Procedures (SOPs) for the telesales team.
Continuously review administrative tasks to ensure full coverage, including account openings, credits, online processes, and pricing.
Undertake any other responsibilities as delegated by the Wholesale Director.
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