To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryEmployee SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.Join our Dublin-based Training team as a Technical Instructor, where education meets Customer Success. In this role, you'll deliver engaging, high-impact training experiences that help individuals and organizations adopt Salesforce technologies with confidence and clarity.Our Instructors are more than trainers — they are trusted educators, subject matter experts, and advocates for customer success. Through live instruction, hands-on workshops, and event-based learning, you'll guide customers from understanding to adoption, helping them unlock real business value on the Salesforce platform. Instructors play a critical role in delivering value in our Salesforce Success Plans, as our primary 1:many approach.We're looking for customer-obsessed individuals with strong communication skills, technical curiosity, and a passion for teaching. We invest deeply in our people — enabling you to grow into a recognized expert, a thought leader, and an influencer within the Salesforce ecosystem.What You'll DoDeliver high-quality 1:Many customer training experiences, including hands-on workshops and multi-day instructor-led courses, both virtually and in personTranslate complex technical concepts into clear, approachable learning moments for audiences with varying levels of experienceLead engaging, interactive sessions that encourage participation, discussion, and practical applicationServe as a trusted advisor to Signature, Premier, and Standard Success Plan customers by sharing best practices, technical guidance, and adoption recommendationsAccelerate customer adoption of Salesforce technologies through targeted workshops and learning programsPartner cross-functionally with Content Development, Customer Success and Product Management teams to continuously improve learning experiencesRepresent Salesforce at key customer and marketing events (e.g., Dreamforce, TDX)Maintain strong customer satisfaction (CSAT) scores and teaching productivity metricsStay current on Salesforce innovations, enterprise technology trends, and modern learning methodologiesCourse Ramp & Subject Areas (within First Year)Build expertise across Commerce Cloud, Revenue Cloud, and AgentforceRamp and deliver core Commerce training courses, including developer and merchandiser-focused offeringsExpand into additional Salesforce clouds as business needs evolveRequired Qualifications3+ years of relevant professional experience in a technical, enablement, education, or customer-facing roleDemonstrated technical aptitude with enterprise systems, platforms, or software productsStrong public speaking and presentation skills, with experience leading workshops, trainings, or customer sessionsAbility to quickly learn new technologies and explain them in a structured, engaging wayExperience delivering virtual or in-person learning using collaboration platforms (e.g., Zoom, WebEx)Comfort facilitating live demos, hands-on exercises, and interactive discussions - including troubleshooting and debugging in real timeProven ability to manage time, adapt in real time, and perform effectively in dynamic customer environmentsSoftware development or functional/object oriented programming language capabilities (ex: Javascript) and Markup Languages (ex: HTML/XML)Preferred QualificationsPrior experience with Salesforce (Sales, Service, Platform, Commerce, or Revenue Cloud)Additional language skills (Spanish, French, or Portuguese)Background in roles such as Educator, Enablement Lead, Support Engineer, Success Manager, Solution Engineer, or Product ManagerSalesforce Certified in Platform, Commerce, Agentforce, &/or Data CloudExperience supporting customer adoption, change management, or digital transformation initiativesWhat Makes You Successful HereCustomer-Obsessed: You care deeply about learner outcomes and customer successClear Communicator: You simplify complexity and meet learners where they areTechnically Curious: You enjoy learning how things work and explaining why they matterConfident Facilitator: You're comfortable on stage, on camera, and in front of senior audiencesContinuous Learner: You're energized by constant learning and evolving technologyCollaborative Teammate: You contribute to an inclusive, supportive team cultureTrusted Advisor: You build credibility quickly and act with integritWhy Join This TeamYou'll join a passionate global community of Salesforce Instructors who are shaping our customer's careers and defining how learning happens in the AI era. We invest in your growth, your expertise, and your voice — empowering you to become not just an instructor, but an influential leader in the Salesforce ecosystem.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.