Access to Care Advisor – UPMC Waterford
Location:
UPMC Whitfield Hospital
Job type:
Fixed Term
Responsibilities
UPMC Hillman Cancer Centre Waterford is hiring a Radiotherapy Access to Care Advisor on an 11 month fixed–term contract.
The Access to Care Advisor is responsible for patient services.
We are looking for a receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.
Key Responsibilities
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them
appropriately
Answering incoming phone calls, Emails and checking voicemails
Receiving and sorting daily mail
Simulation list for the day printed, Insurance Check for all Patients
Prepare and distribute mail
Task Pad
Arranging Patient Transportation
Daily Check in for each Patient
Patient Surveys
Keep the reception area clean and tidy and free from hazards
Appointment Cards (Print cards on a Friday morning for the appointments for the following week)
Arranging Ambulance Transfers
Stationary Order
Coordinate and resolve patient complaints
Properly add patient details to our schedule software (ARIA)
Welcome walk ins
Answer questions about services
Link in with Nurses daily
Cover Clinics for Doctors
Administrative Support
Cross cover with other colleagues in the department.
To deal with any patient queries in relation to prices, payment excesses and to ensure all patient fees are captured in advance of radiotherapy to effectively manage same.
In patient services you will be the first point of contact for our company.
Our Patient Services duties include offering administrative support across the organization.
You will welcome our patients and greet people who visit the department with courtesy and respect.
You will also coordinate front-desk activities, including distributing
correspondence and redirecting phone calls.
To be successful in our Patient Services department, you should have a pleasant personality, as this is also a customer service role.
You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations.
Multitasking and stress management skills are essential for this position.
This role may require working in shifts, so flexibility is a plus.
Ultimately, Patient services duties and responsibilities are to ensure the front desk welcomes patients positively and executes all administrative tasks to the highest quality standards
Health & Safety
As an employee of the UPMC Hillman Cancer Centre you have a responsibility to:
Take reasonable care of your own Health and Safety and that of any other person who may be affected by your acts or omissions at work.
Co-operate with UPMC in ensuring that statutory regulations, codes of practice, local policies and departmental health and safety rules are adhered to.
Not intentionally or recklessly interfere with or misuse anything provided in the interests of health and safety.
Information Governance
Confidentiality and Security – Your attention is drawn to the confidential nature of information collected within UPMC.
Whilst you are employed by UPMC you will encounter confidential information and data relating to the work of UPMC, its patients or employees.
You are bound by your conditions of service to respect the confidentiality of any information you may encounter which identifies patients, employees or other UPMC personnel, or business information of the Company.
You also have a duty to ensure that all confidential information is always held securely, both on and off site.
Disclosure of Information – The unauthorized use or disclosure of information relating to UPMC activities or affairs, the treatment of patients or the personal details of an employee, will normally be considered a serious disciplinary offence which could result in dismissal.
Upon leaving UPMC employment and at any time thereafter you must not take advantage of or disclose confidential information that you learnt in the course of your employment.
Unauthorized disclosure of any of this information may be deemed as a criminal offence.
Information Quality and Records Management – You must ensure that all information handled by you is accurate and kept up to date and you must comply with recording, monitoring, validation and improvement schemes and processes.
Employee Responsibilities
Demonstrate in your behaviours, and adhere to, the UPMC values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity and Excellence & Innovation
Participate in statutory and mandatory training as appropriate for the post.
Maintain consistently high personal and professional standards and act in accordance with the relevant professional code of conduct.
Take responsibility for the maintenance and improvement of personal and professional competence and to encourage that of colleagues and subordinates.
Participate in UPMC's E&C processes including identifying performance standards for the post, personal objective setting, and the creation of a personal development plan.
Social Responsibility
UPMC is committed to behaving responsibly in the way we manage transport, procurement, our facilities, employment, skills, and our engagement with the local community so that we can make a positive contribution to society.
As an employee of UPMC you have a responsibility to take measures to support our contribution and to reduce the environmental impact of our activities relating to energy and water usage, transport, and waste.
This job description represents a summary of the main responsibilities of the post and not an exhaustive list of duties to be undertaken.
The duties may be redefined following discussion with the line manager.
Qualifications & Experience
Skills Essential to the Post
Relationship building skills.
Attention to detail & analytical capabilities.
Ability to multitask and prioritise accordingly.
Adaptability to changes in healthcare.
Initiative and innovation
Excellent self-management skills
Work towards and meet deadlines.
Diary management.
IT skills, proficiency in; MS Word/PowerPoint/Excel; Outlook; Folder management and systematic Filing; Infographics/organisational structures/workflow productions
Qualifications
Medical Receptionist
Experience
At least 2 years' experience in a similar role preferably in a healthcare environment
Job Specific Competencies and Knowledge:
Effective communication skills
Organisation and time management skills
Effective analytical, problem solving and decision-making skills.
Commitment to provide a quality service
Salary
€30,500 – €45,878 pro rata per annum based on a 39 hour week
Equal Opportunity Statement & Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits – Fully paid maternity and paternity leave for new parents.
Competitive Pension Plan, company-funded Death in Service Benefit 3 times.
Critical Illness cover for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days.
Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
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