Job Specification - Reception Manager
Department: Reception
Reports to: Revenue Manager
Working Liaison: All Departments
We at The Carlton Hotel Blanchardstown are currently inviting applicants for a new and exciting opportunity for the position of Reception Manager to join our busy Reception Team.
We need someone who is highly organised and has a passion for delivering exceptional customer service.
Specific Departmental Requirements
* Responsible for the day-to-day management of the Reception Department and Team
* To supervise Reception shifts
* To ensure the standards are being met in Reception team by closely monitoring and training of the Reception Team
* Having a hands-on approach in motivating and leading the Reception team to ensure the smooth, efficient and professional running of the Department
* To work with HR in ensuring Recruitment and Training are carried out to the high standards in the Reception Department
* Ensure the Administrative duties are carried out in the Departments and requests are completed for external companies and internal departments in a professional and speedy manner
* Ensuring a close working relationship with the Reservations and Sales team
* Ensuring all customer enquiries at the desk or over the phone are dealt with in a professional and friendly manner
* Always ensuring adequate cover for the Reception Department particularly in busy check in/check out periods
* To ensure Mews is updated and correct information is inputted
* Follow up on daily matters in the Reception Department and communicate information to your team and other Departments
* Follow up on any incidents during each shift, action taken and any necessary follow up
* Manage the operation of the Front Desk to ensure an optimal level of service and hospitality provided to the guests
The Ideal Candidate Will
* Have experience of working in a similar role
* Good working knowledge of Microsoft Office and Mews/Hotsoft/Opera or other similar client system
* Friendly and approachable personality
* Excellent team player
* Professional phone manner
* Sales experience would be a distinctive advantage
We are looking for someone who is flexible, dedicated and hard working with the capability of carrying out all duties to a consistently high standard.
In Return We Offer
* A Competitive Salary
* Free meals on duty
* Free car parking
* Excellent career progression opportunities
The position has an immediate start and salary is commensurate with experience.
Skills
* Hotel Management
* Front desk
* Hospitality Industry
* PMS
Benefits
* Complimentary Car Park
* Meals On Duty
* Training and Development
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Administrative and Support Services
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