Cork, County Cork, Ireland Support and Service
DescriptionAt Apple, we believe that our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward.
As an AppleCare Support Advisor, your influence is critical in supporting many products and services.
We'll rely on you to use your problem solving expertise and relationship building skills creatively and passionately —in combination with our documented processes and procedures—to meet our customers' needs in a way that reminds them that behind our great products are amazing people who care about their experiences.
We'll train you to be the best.
Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard, and inspired to do their best work.
Our environment makes space to listen, learn, and amplify diverse perspectives and experience.
We're committed to helping employees explore their potential.This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development
Minimum QualificationsAble to read, write, and speak fluently in FrenchAptitude for problem solving & relationships building skills with an eagerness to learn and take on new challengesAble to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracySuccessful completion of all trainings and certifications as required for this role.Able to communicate clearly and effectively, both written and verbally with customersPreferred QualificationsPassion for customer service and ownership of the customer experienceExperience supporting customersMaintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstaclesAbility to create mutual understanding while navigating challenging situationsAble to effectively adjust guidance to the needs of diverse individuals, treating everyone with respectAble to communicate clearly and effectively with customers while accurately documenting notesAble to self-manage, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environmentThrives on a team where expertise is shared and feedback is valuedMinimum of 2 years professional customer service expertise, or contact center sales/support, or training, or equivalent experience.
#J-18808-Ljbffr