Key Desktop Support Position:
We are seeking a skilled Desktop Support Specialist to provide expert-level technical support for desktops, laptops, printers, and peripherals. This is a key role in our IT team at Shannon Airport.
The successful candidate will be responsible for:
* Providing hands-on support for desktops, laptops, printers, and peripherals
* Collaborating with network and server teams as on-site Smart Hands
* Following instructions for desktop application installation and troubleshooting
* Desk-side support and PC break/fix; basic Windows OS administration
* Supporting antivirus/anti-spyware software installs and issues
* Basic iOS/Android configuration & troubleshooting
* Assisting with OS/software deployments via MSCM, WDS, MDM
* Performing password resets, account unlocks, and group membership updates
* Assisting with access permissions and escalating complex issues
* Troubleshooting simple LAN/WAN connectivity issues
* Performing basic Wi-Fi diagnostics
* Developing knowledge of airport-specific systems such as Car Park Management, Hold Baggage System, Baggage Identification & Weighing, CCTV & IP Telephony, POS Retail Systems & Reservations Systems, and Airport Lighting & Management Systems
Requirements include:
* 2-3 years IT support experience (hardware/software troubleshooting)
* CompTIA A+ or equivalent certification (or willingness to gain during employment)
* Basic familiarity with TCP/IP, DNS, DHCP, VPN, and RDP
* Clear, confident communication skills (C1 English)
* Ability to work independently, meet deadlines, and follow security/compliance requirements
* Valid right to work in Ireland and 5 years continuous work/education history for airside clearance
This is an exciting opportunity to grow your career and develop expertise in specialist airport systems without the senior engineer barrier to entry.
About the Role:
You will enjoy competitive remuneration, shift allowance, life assurance, contributory pension, Perkbox discounts, and free access to IT certifications.
Additional Information:
We are committed to excellence and superior customer service, making us an equal opportunity employer.