Job Title: Program Manager, Strategic Account Services
We are seeking a highly skilled Program Manager to lead efforts in enhancing seller experience and implementing next-generation seller management tools.
This role drives seller success and develops solutions supporting business growth.
Seller Experience Enhancement:
* Lead initiatives to improve seller support operations and optimize service delivery.
* Develop and implement programs to increase seller satisfaction and operational efficiency.
* Drive automation and process improvement projects to enhance the seller support experience.
* Analyze seller feedback and satisfaction metrics to identify opportunities for improvement.
Platform Development and Implementation:
* Lead the implementation of new seller management tools and solutions.
* Prioritize feature releases based on business impact and market needs.
* Collaborate with global teams to ensure successful platform adoption.
* Drive continuous improvement of seller-facing tools and processes.
Project Management:
* Develop and maintain project plans, timelines, and resource allocations for multiple initiatives.
* Identify and mitigate risks, resolve issues, and remove obstacles to project success.
* Provide regular updates to leadership on project status, KPIs, and business impact.
* Drive data-driven decision making across multiple workstreams.
Cross-functional Collaboration:
* Work closely with technology teams, business partners, and global stakeholders.
* Facilitate communication between different teams to ensure seamless integration of new features.
* Build strong partnerships across organizations to drive program success.
Data Analysis and Reporting:
* Leverage data to make informed decisions and present insights to stakeholders.
* Create and maintain dashboards to track key performance metrics.
* Develop and monitor success metrics for various initiatives.
BASIC QUALIFICATIONS
* Bachelor's degree in a relevant field.
* 8+ years of program or project management experience.
* Experience using data and metrics to determine and drive improvements.
* Fluent in English.
* Advanced Excel skills.
PREFERRED QUALIFICATIONS
* 8+ years of driving process improvements experience.
* Master's degree, or MBA in business, operations, or related field.
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