Requirements
Description and Requirements
Risk Onboarding Specialist
Location: Onsite (Cork HQ, Mahon)
Type: Permanent Position
Salary: €31,000 gross p/a + monthly performance bonus
Shifts: Rotating shifts between 11:30am – 8pm, Monday to Friday (5 days/week )
Are you ready to play a critical role in safeguarding our platform's integrity? We're seeking a dedicated Risk Onboarding Specialist who combines sharp analytical skills with meticulous attention to detail to ensure the security of our customer relationships.
In this position, you'll serve as the first line of defense against fraud and risk. You'll conduct KYC and KYB reviews, assess risk profiles, and ensure a positive customer experience during onboarding. If you're a self-motivated problem solver who thrives in a dynamic, risk-focused environment and enjoys working autonomously, this role is perfect for you.
What we Offer:
* Stable job - permanent employment contracts
* Performance based bonus
* Opportunity to advance your career
* Great rewards for referring your friends
* Multilingual exposure - improve your spoken and written language skills
* Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas, onsite gym
* Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
* Private medical insurance coverage (after 6 months tenure) – we work with one of the best suppliers - VHI where you will benefit from a Professional Package
* Bike to work tax relief
* Pension scheme
* Maternity and Paternity leave
* Access to GP care, Occupational health advisor
* Subsidized Canteen
Overview of tasks:
* Conduct KYC, KYB, and Risk reviews for companies that have signed up for the client platform.
* Gather Customer Due Diligence ("CDD") and occasional Enhanced Due Diligence ("EDD") via follow up when necessary in order to better understand the customer at Onboarding.
* Leveraging internal tooling to make risk based outcome decisions, as well as assigning risk tiers for approvals, for all applications based on the information provided.
* Maintain a positive user experience in Onboarding customers while also working to mitigate any potential fraud loss or risk to our client by identifying potentially suspicious and/or fraudulent accounts.
* Escalate suspicious trends and accounts to internal teams for further review.
* Manage a high-volume caseload within service level agreements and with critical attention to detail.
* Provide feedback to internal teams around potential process improvements.
We are looking for:
* Be a highly motivated self-starter, comfortable working within a high risk environment
* Work efficiently and independently, but know when to ask for help
* Enjoy and have experience working autonomously in a queue based role, understanding how to prioritize your work and keep an organized and clean queue
* Place an emphasis on quality - both within procedural adherence and overall risk assessment of profiles
* Have great critical thinking skills and enjoy problem solving
* Delight in providing an exceptional customer experience
* Have great written communication skills
* Attention to details
* Basic knowledge of Risk/Compliance/Audit competencies
Join our team and apply now
Apply now and if you're successful with your initial application, our Recruitment department will be in touch within 7 days.
You are not fully sure your profile matches all the requirements? Don't hesitate to apply anyway We wouldn't like to miss the opportunity of meeting a great candidate.
About us: Since founded in 1998, excellent customer service is our passion we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
Additional Job Description
Are you ready to play a critical role in safeguarding our platform's integrity? We're seeking a dedicated Risk Onboarding Specialist who combines sharp analytical skills with meticulous attention to detail to ensure the security of our customer relationships.
In this position, you'll serve as the first line of defense against fraud and risk. You'll conduct KYC and KYB reviews, assess risk profiles, and ensure a positive customer experience during onboarding. If you're a self-motivated problem solver who thrives in a dynamic, risk-focused environment and enjoys working autonomously, this role is perfect for you.
Language Reference
English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.