Deliver Exceptional Customer Service
This role is ideal for sales professionals who are passionate about providing outstanding customer service and identifying tailored storage solutions. As a Sales Executive, you will support the Branch Manager in driving sales performance, increasing revenue, and ensuring the store is maintained to a high standard.
The key responsibilities of this role include:
* Proactively managing customer enquiries, offering tailored storage solutions and promoting additional products such as packaging and insurance.
* FOLLOWING THE FULL SALES PROCESS, actively converting enquiries into customers by promoting products and services effectively.
* Maintaining up-to-date knowledge of unit availability and demand patterns (e.g., seasonality, unit sizes).
* Understanding and working towards achieving branch revenue targets.
* Staying informed about competitors and their promotional activities.
* Delivering exceptional service throughout the customer journey, ensuring satisfaction and repeat business.
* Addressing and resolving customer concerns, escalating issues to the Branch Manager when needed.
Operational Excellence & Store Standards
As a Sales Executive, you will be responsible for adhering to all operational policies and procedures, ensuring consistent store standards. This includes managing day-to-day administrative tasks, such as processing invoices, handling banking, and managing customer contracts. You will also support revenue protection by following debt collection procedures and ensure all packaging and retail stock is fully available, attractively presented, and correctly priced. Additionally, you will take responsibility for maintaining the safety and security of the store and its customers.
Skills & Experience Required
To succeed in this role, you will need experience in retail or telephone-based sales within a customer-facing environment. A background in 1-to-1 consultative selling is highly desirable, as well as office administration experience. You should possess strong sales abilities, with confidence in following structured processes and converting enquiries into successful sales. Excellent customer service skills, effective communication, and organisational skills are also essential. Motivation and a willingness to learn and contribute to the branch's success are also required.