Overview
Ergo are seeking an
IT Support Engineer
for a permanent opportunity in Dublin city centre.
The successful candidate will provide L2 onsite support to VIP users in a key Ergo Enterprise client and exceptional communication skills are vital.
We need someone with strong Systems Admin (M365) and Desktop Support skills (Windows and MAC) who has worked in an ITSM / ITIL environment where urgency and service excellence are paramount.
Working for the current
Microsoft and VMware Partner of the Year
you will learn from the best Engineers in Ireland with a strong benefits package which includes pension, health insurance, 25 days AL and educational assistance.
What will you do?
Diagnosing and resolving issues with desktops, laptops, docking stations and related hardware
Troubleshooting operating systems (Windows *****), business applications (MS O365, VPN clients, 3rd party apps), and common software errors
Handling incidents and service requests that are escalated from L1 Service Desk
Creating, modifying, and disabling user accounts across Active Directory, email systems, and business applications
Assigning and troubleshooting permissions, group memberships, and access issues
Installing, configuring, and updating standard and authorised software
Supporting patching processes where required, either manually or through remote tools
Break/Fix for VIP users
Maintaining stock/asset records and updating asset management systems
Troubleshooting local connectivity issues
Documenting known issues, fixes, and standard procedures
Ensuring devices meet security baselines (antivirus, encryption, patching)
Captured in-scope asset information from endpoint sources such as Microsoft Intune or SCCM
Experience and Qualifications
Management of M365 (supporting Teams, Exchange, One Drive etc.)
ITIL (certification preferred)
ITSM ticketing systems (ServiceNow an advantage)
Supporting and setting up Mobile Devices (MDM)
Virtualisation technologies (VMware, Citrix)
Desktop support – hardware troubleshooting
Exceptional communication, documentation and user training skills
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