We protect some of the world’s largest, most complex hybrid Active Directory (AD) environments. And we have fun doing it. Ready to join us? Explore Semperis cybersecurity careers and other open positions.
Location
Dublin, Ireland
Employment Type
Full time
Location Type
Hybrid
Department
Support
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest‑Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi‑year Inc. Best Workplace awardee.
As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team. You will be responsible for solving technical issues and providing stellar customer service on our security and identity products offered to our customers. You will be integral in shaping future product development by listening to customer challenges and providing ongoing feedback to our management, Product, and R&D teams.
Duties and Responsibilities
Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level
Develop and maintain in depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support
Monitor the Support Queue to ensure all SLA are being met
Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration)
Experience with Cloud technologies like Azure, AWS, and Google
Track and update all customer support issues and log them within the case in CRM platform like Salesforce
Create Knowledge base articles on a regular basis to grow and mature our KB repository
Define problems, collect data, establish facts, and draw valid conclusions
Anticipate, identify, and resolve issues/concerns both internally and externally
Develop and present solutions to appropriate parties; handle conflict proactively
Use sound judgement regarding escalation of issues to client or company management
Meet time requirements for all assignments, with minimal reminders; prioritize work effectively and find more efficient ways to accomplish tasks
Provide pre‑sales technical assistance and product education
Maintain expert knowledge of Semperis products and emerging trends
Willingness to travel to customers or events as necessary
Qualifications and Requirements
2-4 years working in an enterprise IT, enterprise software organization, or system integration vendor
Working knowledge and hands‑on experience with Active Directory; administration or troubleshooting of an enterprise AD environment
Worked at least one customer‑facing role as a support engineer, system administrator, or similar
Proven troubleshooting abilities
Awareness of identity and access management and infosec product landscapes, and technical features of competing products
Knowledge of Azure AD and Office 365 is a plus
Experience deploying and supporting solutions in a production environment
Ability to communicate with technical contacts and decision‑makers at the customer
Bachelor’s Degree in a related field or equivalent experience
Excellent verbal and written English communication skills
Bonus Points
Identity and Access Management experience
Why Join Semperis?
You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you.
Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days.
Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Excellent salary and benefits alone aren’t enough to attract and keep great people. Every member of our team participates in a meaningful mission: to help organizations—and society at large—fight back against cyber threats by strengthening AD security. We’re committed to being a force for good: for the organizations we serve, for our employees, and for the people and communities in which we live and work.
Semperis named an Inc. Magazine “Best Workplace”
We’re proud to be recognized for creating exceptional workplaces and company culture, two years in a row.
We have recently become aware of an increase in recruitment fraud and want to alert potential candidates to the issues and concerns. This type of scam often involves soliciting potential victims, requesting sensitive personal and financial information, and making false offers of employment with Semperis.
Please be aware: Semperis will not make job offers without a formal interview process and Semperis will never ask you to make purchases or send money as part of your onboarding process.
We hope that by making you aware of this, we can help prevent people from falling for these types of scams. For more information about recruitment fraud, please see important guidance from the FTC here. If you believe you have been a victim of this type of fraud, you can contact the FBI at http://www.ic3.gov (for US‑based victims) or your local authorities to report the fraud.
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