Customer Service Advisor
CPL, an equal opportunity employer, is a leading Business Process Outsourcing (BPO) and Managed Services provider with over 25 years of experience across various industry sectors, including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities.
The ideal candidate will be responsible for working within the Company Values - Be Brave, Be Wise, Be Proud and Exceed. The team provides best-in-class support to customers through various communication channels.
An ideal candidate should possess excellent communication skills, both written and verbal, have the ability to multi-task, think critically, resolve issues efficiently, and perform under pressure.
Key Responsibilities:
* Manage inbound and outbound customer interactions via phone calls, emails, or other digital channels.
* Collate customer information and update records in accordance with relevant regulations.
* Identify and capitalize on sales opportunities to meet customer requirements.
* Demonstrate a commitment to delivering exceptional customer service and achieving targets.
Requirements:
* A minimum of 9 months of experience in a customer-facing role.
* Excellent communication and interpersonal skills, with a strong focus on teamwork and collaboration.
* Ability to learn quickly, adapt to new situations, and grow with the organization.
* Educated to secondary level or equivalent, with a strong emphasis on personal development and continuous learning.
Interview Process:
* A virtual interview with the Customer Operations team.
* An online assessment to evaluate technical and language skills.
Benefits:
* Comprehensive training program and access to wellness initiatives.
* Employee engagement programs and committees that promote diversity and inclusion.
* Access to employee assistance programs, medical benefits, and financial incentives.
* A supportive work environment that encourages growth, creativity, and innovation.
Working Hours: Monday to Friday 11 AM to 3 PM, with flexible shifts available on weekends.
The company offers competitive compensation and benefits packages, along with opportunities for career advancement and professional growth.