Job Title: Merchants Support Area Manager (Multi-site) Industry: Hardware Territory: Northern half of country (Island of Ireland). Job Type: Permanent Working Hours/Days: Full-time (Hours will vary according to call-file coverage, Monday to Friday) Working Model: On the road Reporting to: Chief Operating OfficerAbout the Role:Tactical Talent is partnering with a leading brand in the Irish hardware sector to recruit a Merchants Support Area Manager. This is a key role focused on building strong relationships with merchant business owners, acting as a trusted advisor, and ensuring they maximise their engagement with the company's offerings. You will be the conduit between the company's support team and business owners/store managers in your designated region. Key Responsibilities:Engagement & SupportDevelop and maintain strong relationships with retailers in your designated region.Understand each merchant's unique needs and provide tailored support to enhance their business operations.Deliver training and guidance on new systems, services, and initiatives.Conduct regular site visits to assess performance, offer strategic advice, and identify growth opportunities.Business Development & Sales GrowthWork closely with businesses to align business goals and drive profitability.Promote the company's product range, services, and promotions to maximise engagement.Develop strategic sales action plans to support revenue growth.Monitor and analyse business performance data to identify key trends and areas for improvement.Planning & ReportingAnalyse market trends and provide insights to help merchant businesses optimise their business operations.Collaborate with internal support teams to implement growth strategies.Prepare and present detailed reports on regional performance, engagement levels, and key opportunities.Supplier & Internal CollaborationLiaise with suppliers to enhance awareness of product ranges, pricing, and new opportunities.Work with internal buying teams to keep merchants informed of key product changes.Support projects, including negotiating local supplier deals and optimising product selections.Operational & Merchandising SupportProvide expert advice on store layouts, merchandising, and stock management to enhance customer experience.Support the rollout of training programs within businesses.Ensure alignment with group-wide initiatives and operational best practices.Key Skills & Competencies:Merchant-Focused Approach:Strong ability to build and maintain relationships with business owners.Ability to influence and inspire through excellent communication skills.Strategic thinker with a solutions-driven mindset.Self-motivated, results-oriented, and highly adaptable.Commercial & Strategic Acumen:Proven experience in account management, business development, or retail operations.Ability to analyse data and make informed commercial decisions.Strategic mindset with a focus on long-term retailer success.Time Management & Problem-Solving:Ability to manage multiple priorities effectively in a fast-paced environment.Strong analytical and problem-solving skills.Excellent organisational skills with the ability to meet deadlines.Requirements:Minimum 5 years experience in account management, sales, business development, or leadership roles, preferably within the Hardware or Builder's Merchants sectors.Strong leadership qualities with excellent interpersonal and negotiation skills.Proven experience managing multiple sites or retail operations is a plus.Bachelor's degree in business, marketing, supply chain management, or finance is preferred.Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and business intelligence reporting tools.Willingness to travel across a large territory spanning the northern half of the island of Ireland as required.What's on Offer:Competitive salary based on experience – Up to circa €65k basic salaryPerformance-based bonusFully expensed company vehicle or car allowanceLaptop and phonePension scheme Professional development and career advancement opportunitiesOther benefits to be discussed at interviewThis is an exciting opportunity for a commercially savvy professional with a passion for the hardware sector to make a tangible impact. If you are looking for a dynamic, field-based role where you can leverage your industry expertise to drive business success, we would love to hear from youTactical Talent are Industry Specialists in Hardware, KBB, and Heating & Plumbing Recruitment