Operations Specialists – Global Logistics Operations Team (G-LOC)
Endress+Hauser (Ireland) Ltd
Global Logistics Operations Center based in Exchequer House, Embassy office park, Kill, Co.
Kildare, W91W866.
Annual Salary €40k + Benefits
Hours of Work 37.5 hours weekly
Responsibilities in the Role will include:
Efficiently manage and resolve logistics queries and concerns, while sharing lessons learned within the team
Efficient management and timely resolution of all queries relating to the 'Global Transportation Network delivery service' through our internal ticket system
Foster cross-functional communication with internal customers, creating and maintaining strong working relationships with colleagues in the Production Centers, Sales Centers and Logistics
Build and leverage strong relationships with external parties who are key to the success of our operations – Customs and Trade Compliance, as well as external logistics partner and IT Service Provider
Collaborate with the team to navigate and mitigate operational disruptions, such as IT outages and capacity challenges
Monitor and coordinate all physical and IT flows (inbound, outbound, returns) through various TMS applications
Provide Information of delivery date (IOD) or Proof of delivery (POD), as required
Coordinate necessary shipping documents, including commercial invoices, AWB, customs, Safety Data sheets, and so on, as required
Any other duties commensurate with your expertise and as directed by your manager in the development of the role and the Global Logistics Operations Center
Experience & Skills Required
Bachelor's degree in business studies, preferably with a logistics focus, or experience in a freight forwarding agent with strong IT affinity.
Any prior experience in customer service would also be beneficial
Customer oriented focus with exceptional interpersonal skills for effective stakeholder communication
Proficiency in spoken and written English; additional languages like German, Chinese, Polish, Russian, or French are advantageous
Good communication and conflict resolution skills
Proven problem-solving capabilities
Enthusiasm for meticulous documentation (E.g., Work instructions, SOPs, SLAs)
Familiarity with SAP (Module WM) or other Transport Management Systems is a plus
Thrives in a team environment, excels under pressure
Preferred training and certification in ADR, IMO, and IATA
Applications including full CV should be sent to the email address provided.
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