Sales and Service Support Specialist
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This role is an exciting opportunity to join our sales team as a Sales and Service Support Specialist. As a key member of the team, you will be responsible for providing exceptional customer service and support to both internal and external customers.
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Key Responsibilities:
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* Order Processing: Process all orders received via CRM system in a timely and efficient manner.
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* Customer Communication: Communicate proactively with internal and external customers regarding order status and provide regular updates on their open orders.
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* Problem Solving: Investigate and resolve order processing issues reported by customers and work collaboratively with other departments to find solutions.
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* Data Accuracy: Collaborate with other departments to ensure accuracy of data maintained on SAP and keep customer account information up to date.
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* Product Knowledge: Stay up to date on products, inventory levels, special requirements, and promotions, communicated from various departments, to provide excellent customer service.
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* Communication: Communicate regularly with Team Lead on all changes, issues, and potential concerns with any customer accounts.
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* Inventory Management: Work with central warehouse and supply chain team to manage inventory levels and respond to customer inquiries.
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Requirements:
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* Customer Service Experience: Previous customer service experience, preferably in the healthcare industry, but not essential.
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* Language Skills: Fluency in Spanish and English is essential; fluency in French, German, or Dutch would be an advantage.
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* Technical Skills: Proficient in MS Office programs such as Word, Excel, and Outlook, and comfortable with IT systems.
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* ERP System Experience: SAP or other ERP system experience is a significant advantage.
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About this Role:
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This is a fantastic opportunity to work in a dynamic environment where no two days are the same. You will have the chance to develop your skills and knowledge, working closely with a talented team to deliver exceptional customer service and support.
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If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, then we want to hear from you.