OverviewYuno Energy Heat (formerly Kaizen) is Ireland’s leading Energy Supply Company (ESCO) in the district heating market, operating and managing more than 95 district and communal heating systems. We supply heat to approximately 14,000 customers and manage all associated technical, operational, regulatory, and customer support requirements.This is a predominantly field-based role but will also require time working in the office to support planning, reporting, remote monitoring, and team coordination. This is part of the Yuno Energy Group, expanding rapidly, and we are seeking a Technical Lead – District Heating Operations to support field operations, ensure system reliability, and provide hands-on technical expertise across our portfolio.ResponsibilitiesOperational Support & Site LeadershipConduct regular site visits to verify the safe, reliable, and efficient operation of district heating systems.Perform troubleshooting across commercial boilers, heat pumps, CHP units, HIUs, plantrooms, and BMS-controlled equipment.Support reactive maintenance activities and coordinate corrective actions as required.Attend the office to complete technical reports, attend internal meetings, participate in planning sessions, and support central operational processes.Act as on-site lead during critical events, outages, or emergency technical issues.Remote System MonitoringMonitor and respond to remote BMS alarms and system alerts to identify issues early and prevent downtime.Carry out remote diagnostics and escalate issues based on severity.Support incident management and resolution workflows during office hours and as part of the on-call rotation.Assist in optimising system performance through data-driven insights.Contractor Management (PPM & Reactive Maintenance)Act as the primary technical liaison for all PPM contractors across the portfolio.Audit maintenance quality, validate contractor reporting, and ensure corrective actions are implemented to the required standard.Support scheduling and coordination of PPM activities to minimise system impact.Assist in contractor onboarding and continuous performance review.Client Interaction & Relationship ManagementBuild and maintain strong working relationships with clients, managing agents, facility managers, and development partners.Attend client meetings, site walkdowns, and project handovers.Provide clear and professional communication on technical issues, planned works, and system updates.Support onboarding of new developments and ensure seamless operational transition.System Performance, Compliance & ReportingReview system performance via BMS and site inspections.Support statutory compliance activities including safety checks, plant inspections, and documentation completion.Produce technical reports, risk assessments, system improvement recommendations, and incident summaries.Contribute to energy optimisation initiatives and drive performance-enhancing improvements.Project & Upgrade SupportAssist with minor and major plant upgrades, component replacements, and performance improvement works.Ensure all works are completed in line with technical quality, safety, and regulatory standards.On‑Call ResponsibilitiesParticipate in the on-call roster, providing out-of-hours support for urgent client issues.Respond to BMS alarms remotely and attend site when needed to restore system operations. Coordinate contractor callouts and ensure appropriate communication and escalation.Skills, Knowledge and ExpertiseQualification in Mechanical or Electrical trade, HVAC service, or equivalent.3+ years’ experience working with commercial heating, HVAC systems, building services, or communal heating networks.Strong technical understanding of boilers, heat pumps, CHP units, HIUs, controls, and BMS systems.Proven ability to diagnose and resolve complex mechanical, electrical, and controls-related issues.Experience collaborating with contractors, service teams, or field engineering departments.Excellent communication and interpersonal skills with a client-focused mindset.Comfortable participating in an on-call rota.Strong IT literacy, including Microsoft Office and willingness to use digital asset platforms.DesirableExperience with BMS, or remote system monitoring tools.Understanding of statutory and regulatory compliance requirements in heating or energy.Experience with asset management or FM software.BenefitsCompetitive salary and bonus structurePrivate Pension Contribution Scheme with Zurich LifeDiscounted Health Insurance - Group Scheme with Laya HealthcareEmployee Assistance Program provided by TELUS HealthFree Online GP Services via Webdoctor.ieExcellent career progression opportunities in a growing company with strong market presenceFast-paced, friendly team environmentContinuous training and developmentAnnual leave that increases with serviceExclusive PrepayPower Staff TariffModern offices with excellent facilities in Sandyford and flexible hybrid working optionsActive CSR, Wellness, and Social initiatives plus great social eventsRefer-a-Friend SchemeTaxSaver Travel Tickets & Bike-to-Work Scheme
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