Guest Experience Host
Fiddle + Bow Collection
Doolin, Co. Clare
In-person role
About the Role
Living and working in Doolin offers something rare — stunning surroundings, a strong sense of community, and a slower pace outside of peak hours. We're looking for a Guest Experience Host to join the front-of-house team at the Fiddle + Bow Collection, someone who enjoys people, takes pride in service, and values balance alongside meaningful work.
This role goes beyond a traditional receptionist position. You'll be the first hello and last goodbye, helping guests feel genuinely welcome across our hotel, lodges, and cottages — while being part of a supportive, close-knit team in one of Ireland's most beautiful locations.
Who We Are
Established in 2019, the Fiddle + Bow Collection is a growing hospitality group based entirely in Doolin. The collection includes:
* A 13-bedroom luxury hotel
* 36 self-catering lodgings
* Russells Bar, Russells Fish Shop, and The Rocket House
We're proud to be locally rooted, quality-led, and experience-driven. We aim to deliver world-class hospitality in a way that feels personal, thoughtful, and relaxed — for guests and staff alike.
What You'll Be Doing
Guest Welcome & Experience
* Create a warm, relaxed sense of arrival at check-in and a genuine farewell at check-out
* Welcome resident and non-resident guests and assist with questions or requests
* Act as a friendly point of contact throughout a guest's stay
* Offer local knowledge, directions, and recommendations for activities and experiences
Front Desk & Communication
* Answer phones and manage guest enquiries professionally and efficiently
* Handle room and restaurant reservations
* Ensure billing and guest accounts are accurate
* Manage emails and general front desk administration
Operations & Teamwork
* Work closely with housekeeping to ensure rooms are prepared and ready for arrivals
* Support smooth daily operations across the hotel, lodges, and cottages
* Complete general administrative tasks as required
* Assist with any reasonable duties that support guest experience and team success
This Role Is Ideal for Someone Who
* Enjoys working with people and creating positive experiences
* Values a healthy work–life balance in a unique coastal location
* Is organised, calm, and friendly under pressure
* Can work independently while also being a strong team player
* Has experience in customer service or hospitality (helpful, but not essential)
* Is comfortable using computers and booking systems
What We Offer
* A welcoming, supportive workplace culture
* A lifestyle-friendly role in one of Ireland's most scenic villages
* Competitive salary
* Flexible scheduling
* Competitive holiday programme
* 25% discount on food & beverage across the Collection
* 25% discount on rooms across the Collection
* Free meals on duty
* Free on-site parking
* Staff referral scheme
* Employee Assistance Programme
We are proud to foster a workplace culture committed to diversity, equity, and inclusion, and we welcome applications from all backgrounds and experiences.
How to Apply
If this sounds like a role you'd enjoy — and a place you'd like to spend your working days — we'd love to hear from you.
Please send your CV and cover letter to us
Job Types: Full-time, Part-time
Pay: From €14.50 per hour
Expected hours: 12 – 40 per week
Benefits:
* Bike to work scheme
* Employee assistance program
* Employee discount
* Food allowance
* Housing allowance
* On-site parking
Ability to commute/relocate:
* Clare, County Clare: reliably commute or plan to relocate before starting work (required)
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person