It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
What you get to do in this role:
1. Review and negotiate complex enterprise customer sales agreements that meet the company’s requirements under its policies, including those for risk tolerance, while working collaboratively with the business team, including various executives.
2. Collaborate with finance, sales operations, deal desk, product operations, support, security, and other business units at all levels throughout the organization to ensure that agreements adequately protect the company’s interests.
3. Support the continuous improvement of standard forms of agreement and legal processes.
4. Be a trusted business partner, responding in a timely and productive manner to requests from internal customers.
5. Counsel internal customers regarding company policies, legal issues, and risk tolerance.
6. Occasional travel.
To be successful in this role you have:
1. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. High level of relevant legal experience.
2. Profound in-house commercial contracting experience dealing with SaaS or software licensing transactions and supporting a sales organization, including transactions involving AI, cloud/hyperscalers, and EBA/DORA. Understanding of terms impacting US GAAP revenue recognition.
3. Interest in legal aspects of information technology, cybersecurity, data protection, technology advancements, and transactional implementation.
4. Excellent negotiating and influencing skills, with a talent for non-confrontational, win-win negotiations.
5. Exceptional critical thinking abilities, strong business acumen, and excellent judgment; ability to work independently, manage multiple priorities, and adapt in a fast-paced, high-growth environment.
6. Excellent verbal and written communication skills, capable of distilling complex issues clearly and concisely both one-on-one and in groups, internally and externally.
7. Desire for close collaboration with sales and sales support to close deals efficiently, with a practical approach.
8. Excellent drafting and legal technical skills, with keen attention to detail and awareness of the bigger picture.
9. A learning mindset.
10. Dutch Law Degree or equivalent from any major jurisdiction in EMEA.
11. Fluent in English; additional languages are an advantage.
12. International/EMEA experience, especially dealing with customers in the Middle East, is a plus.
Work Personas
We approach our distributed work environment with flexibility and trust. Work personas (flexible, remote, or in-office) are assigned based on the nature of the work. Learn more here: ServiceNow Work Personas.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Applicants with arrest or conviction records will also be considered in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive application process. If you require accommodations or an alternative application method, contact globaltalentss@servicenow.com.
Export Control Regulations
Positions requiring access to controlled technology may require export control approval. Employment is contingent upon obtaining any necessary export licenses or approvals.
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