Renewals Manager – Overview
The Renewals Manager owns and executes a portfolio of renewal contracts in an assigned territory. They partner with internal stakeholders such as Sales, Customer Success, Finance, and Operations to secure every renewal, minimize financial attrition, lock in favorable terms, identify growth opportunities, and provide insights that improve future outcomes.
Responsibilities
* Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing customer trust.
* Partner with Account Executives and Sales leadership to fully understand and develop a clear renewal strategy for each customer based on data‑driven decisions.
* Identify customer requirements, perform detailed forensic analysis, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on‑time closure.
* Collaborate closely with Sales, Customer Success, Finance, Pricing, Legal, Product, and the Renewals team to streamline the resolution process including notifications and approvals.
* Provide renewals management with regular status updates, concise summaries of highly complex issues, and accurate transparency to forecasted attrition and advance as needed.
* Accurately maintain/update a rolling 120‑day forecast of renewals in your territory and ensure any uncovered risk is clearly communicated in order to develop resolution strategies.
* Follow and adhere to best practices for all internal processes including opportunity management, data quality, quotations, and forecasting.
Required Skills/Experience
* Proven success in a renewals, operations, commercial, sales, or account management capacity.
* Strong analytical background with proven problem‑solving skills.
* Demonstrated success working at a detailed level with cross‑functional teams and customers to build compelling cases and drive consensus.
* Excellent negotiation skills.
* Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization.
Desired Skills/Experience
* Languages: French, German, or additional proficiency in English.
* Knowledge of Salesforce.com product and platform features.
* Experience negotiating complex multi‑year contracts.
* Willingness and desire to take on additional tasks or pilot projects beneficial to the department or organization.
Dublin, County Dublin, Ireland
All qualified applicants, regardless of race, color, religion, sex, national origin, or protected veteran status, will receive equal consideration for employment. Individuals with disabilities who need reasonable accommodations may submit an accommodation request.
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