Global Head of Securities Finance Client Operations
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Team/Role Overview
The successful individual will be a key member of the Securities Finance Operations senior leadership team, responsible for enhancing and optimising the operational support for client‑related activities.
This role involves close collaboration with multiple internal stakeholders across Operations, Technology, and Product/Business Partners to design and implement globally consistent processes and practices, drive client‑centric operational improvements, and ensure proactive management and effective internal engagement on client‑driven initiatives.
This position does not involve direct interaction with external clients; rather, it focuses on enhancing the operational mechanisms that support Citibank's client service operational delivery within Securities Finance.
What You'll Do
Develop, implement, and maintain comprehensive client scorecards, integrating key performance indicators such as Straight‑Through Processing (STP) rates and wallet share; drive efforts to increase STP for strategic clients and evaluate underperformed relationships.
Review and reduce client‑related manual, bespoke, and End‑User Computing (EUC) processes.
Collaborate with relevant teams.
Serve as the primary point of contact for client inquiries from Business Unit, efficiently triaging and directing them to the appropriate internal subject‑matter experts.
Centralise reporting of client escalations and complaints.
Collate information from Product to gain early visibility into new client engagements and product launches, brief Manager before discussions at the New Deal Committee (NDC) and the Global Product Committee.
Assess the potential impact of these initiatives on operational capacity, risk exposure, and the introduction of new EUC tools; discuss with other teams.
Maintain a detailed log or register of upcoming NDC and GPC items and their anticipated operational implications.
Engage with Product on changes requested by existing clients, evaluate the impact of such changes on STP and overall operational efficiency, and manage the execution of operational aspects of change management.
Proactively manage risk and cooperate with internal stakeholders to minimise operational and project risk, ensuring adherence to all Citi policies, regulatory and compliance requirements.
Maintain adherence to policy, apply sound ethical judgment, and manage control issues with transparency; supervise activity of others and foster accountability.
Advise and coach new or junior staff on procedures and work processes across multiple departments, fostering a culture of continuous improvement and knowledge sharing.
What We'll Need From You
Senior and relevant experience, including significant years of experience in a managerial role within Operations or a similar position with a strong internal operational focus on client‑related activities.
Subject‑matter expertise in multiple or specific skill sets, business areas, or products relevant to Operations.
Exceptional internal stakeholder‑management skills, with the ability to build long‑term relationships with business partners and senior stakeholders.
Outstanding communication and presentation skills, capable of leading senior internal stakeholder meetings to discuss client‑related operational matters and strategies.
Significant industry knowledge and experience.
Robust commercial awareness and understanding of the Securities Finance business is a benefit.
What We Can Offer You
By joining Citi Dublin, you will be part of a business‑casual workplace with a hybrid working model (up to 2 days working at home per week), receive a competitive base salary (annually reviewed), and enjoy a host of additional benefits that support you and your family to be well, live well, and save well.
Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.
We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
EEO Statement
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, view Citi's EEO Policy Statement and the Know Your Rights poster.
Seniority level: Not Applicable; Employment type: Full‑time; Job function: Other, Information Technology, and Management; Industries: Banking, Financial Services, and Investment Banking.
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