Key Account Specialist Our team is seeking a skilled and experienced Key Account Specialist to join our dynamic group.
As a Key Account Specialist, you will play a pivotal role in ensuring high levels of performance and satisfaction for our customers on site.
You will contribute in providing 1st and 2nd line support, conducting comprehensive triage, and managing Incidents and Service Requests in alignment with agreed service level targets.
The Role Involves: Foster a strong customer-centric culture to uphold service level agreements and provide an outstanding customer experience.
Manage diverse range of key account processes and activities, taking ownership driving solutions improvements.
Requirements:' Reporting skills' Billing Management Handle the full cycle billing processes including invoicing tracking payments resolving billing issues.
Reporting Generate comprehensive billing reports using Excel financial tools Data Analysis Analyse billing data identify patterns discrepancies areas improvement presenting findings to the customer.
Process Improvement Continuously review improve billing procedures enhance efficiency accuracy.
Collaboration Work closely all stakeholders ensure seamless operations.
Desirable Skills Minimum twelve months business environment demonstrating ability take personal development.
Strong teamwork ethic dedication supporting colleagues achieving departmental goals.
Capacity manage high workloads conflicting priorities maintaining commitment delivering exceptional service.
Proficiency administrative tasks reporting advanced Excel skills.
Excellent interpersonal communication abilities engaging stakeholders levels business.
Exceptional organisational time management skills attention detail focus accuracy.
Experience Salesforce advantageous but not essential.
Personal Attributes Results-oriented mindset dedication customer satisfaction.
Motivated ambitious resilient knack problem-solving Status: Full-time