Job Description: As a Team Lead, you will play a pivotal role in supporting and leading your department and team to deliver exceptional customer service. You will be responsible for creating an inspiring and welcoming environment for colleagues and customers, ensuring seamless operations when the Store Manager or Deputy Manager are not present.
Key Responsibilities:
* Manage stock control, warehouse layout, and routines for first-time accuracy.
* Address pricing errors, refunds, and label routines to ensure correct charges.
* Minimize queues by effectively managing front-end operations.
* Recognize and provide feedback on excellent service, while addressing poor performance.
Requirements:
* Proven track record of delivering exceptional customer experiences.
* Adaptability and agility in thinking, with the ability to achieve objectives in fast-paced environments.
* Strong leadership skills, with experience in shaping and influencing at senior levels.
Benefits:
* A supportive and inclusive culture where everyone feels valued and empowered.
* Flexible working arrangements to accommodate different life stages and needs.
* Ongoing training and development opportunities to enhance professional growth.
About Us:
* We strive to become every customer's favorite way to shop, whether at home or on the move.
* We act as a responsible and sustainable business, supporting community initiatives that make a positive impact.