Develop and maintain strong relationships with key stakeholders, building trust and supporting long-term engagement. Define and execute account plans aligned with business objectives.Understand client needs and challenges, and work with internal teams to deliver appropriate solutions and improvements.Serve as a main point of contact for client inquiries and escalations, ensuring timely and effective resolution in coordination with support teams.Maintain up-to-date knowledge of assigned clients, including their priorities, performance, and satisfaction levels, and provide regular status updates.Monitor service delivery and performance, organizing and leading regular review meetings, tracking key metrics, and ensuring follow-up on agreed actions.Support the completion of client documentation and information requests in collaboration with relevant internal stakeholders.
Role requirements
Strong relationship management and customer-oriented mindset.Ability to clearly communicate the value of products and services.Excellent verbal and written communication skills, with the ability to engage a variety of audiences.Analytical thinking, with the ability to interpret data, identify trends, and support decision-making.Collaborative approach, working effectively across teams to deliver results.
Education & Preferred Qualifications
Relevant degree or equivalent professional experience.Experience in a client-facing role within a service-oriented or technology-driven environment.Exposure to both account management and commercial activities is an advantage.General understanding of business operations and service delivery processes.
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