Glana is a trusted and established provider of Hygiene, Workwear and Safety products, serving businesses across a range of industries.
With a range of our own brand products INTENSIVE and Tirim Luxe and systems together with many leading Industry brands such as Dassy, Tricorp, TWT Systems, Hillbrush, Brook Tavener, Chaud Devant, Araven, DeBuyer and many more.
We pride ourselves on delivering high quality products and exceptional customer service, helping clients maintain safe, clean and professional working environments.
Our in-house branding provides our customers with bespoke corporate looks with workwear and signage.
Together with our partners Toolflex we are developing our ShadowWalls business
" EVERYTHING IN ITS PLACE"
KEY RESPONSIBILITIES
Handle Incoming customer enquiries via phone, email and web in a timely and professional manner,
Provide accurate product, service and delivery information and assist customers in placing orders.
Maintain and update customer records n the CRM System
CoOrdinate with internal team ( Logistics, Sales, Branding, Accounts ) to ensure seaml;ess order fulfilment.
Generate Sales Reports and customer Data Insights for the sales team.
Assist with quotations, pricing queries, Service Route Planning and all aspects of After sales Support.
Support Marketing campaigns and follow ups when needed.
Contribute to a positive team environment by being friendly, solution focussed and ensure above all that our customers are Happy.
Key Requirements
Strong Working Knowledge of Microsoft Office Suite.
Excellent verbal and written communications Skills.
Friendly Outgoing personality with a customer first attitude
High Attention to detail, ability to multi task, and problem solving skills.
Ability to work independently as well as a part of a collaborative Team.
Job Type: Full-time
Pay: From €27,000.00 per year
Benefits:
* Employee discount
Education:
* Leaving Certificate (required)
Experience:
* Customer Focus: 1 year (required)
Language:
* English (required)
Work Location: In person