OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
We offer a wide range of support and benefits to our employees including:
· Free Online Doctor Consultations via Web-doctor
· Competitive Salary
· Contributory Pension after qualifying period
· Days Annual Leave increasing with service to 26 Days
· Staff Benefits/Discount Programme
· Employee Assistance Programme
· Training and Development Opportunities
Days of Working: Monday to Friday 40 hours per week covering between the hours of 8am-6pm
Working Arrangement: Office based - full time.
Job
Description:
·
Supervise,
support, and coordinate the day-to-day activities of the facilities team
·
Mentor
the helpdesk team to ensure best practice
·
Monitor
work quality and provide training or coaching where needed.
·
Carry
out on going training of processes and procedures within the helpdesk team
·
Monitor
the productivity and accuracy of the helpdesk when dealing with customers and
contractors.
·
Liaise
with all stakeholders across the FM business and update on any issues etc.
·
Generate
daily, weekly and monthly reports for analysis.
·
Instruct
the team on their duties to ensure our KPI's are met.
·
Point
of escalation within the helpdesk for our customers, and colleagues.
·
Cover
helpdesk duties in the absence of team members when necessary.
·
Conduct
performance reviews, appraisals, and 1:1 check-ins.
·
Motivate
the team to achieve KPIs and SLAs.
Required
Skills & Experience
·
Fluent
in spoken and written English,
·
Good
interpersonal skills with the ability to communicate verbally and in writing to
a variety of stakeholders,
·
The
ability to deal with confidential data,
·
Good
IT skills, knowledge of and the ability to quickly learn. MS Office packages will be required,
·
A
professional and enthusiastic attitude and friendly disposition,
·
An
ability to work on own initiative and to take ownership of the role,
·
An
ability to lead the Helpdesk team in all areas of the business.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.