Jobs
My ads
My job alerts
Sign in
Find a job Employers
Find

Guest experience manager

Newbridge
Value Retail Management
Experience manager
€60,000 - €80,000 a year
Posted: 13h ago
Offer description

Guest Experience Manager

Kildare town, IE, R51 R265 Full Time


About the role

As our Guest Experience Manager you will make the guest interaction special right from the start and doing their utmost to ensure all guests feel welcome and cared for. You will work closely with the visitor centres and other guest-facing teams, pro-actively driving and developing a very high standard of hospitality excellence.


Key responsibilities

* Manage, develop and achieve high standards of guest hospitality, service and experience
* Inspire others by acting as a role model in hospitality for the guest facing team including visitor centre, security, cleaning, as well as store staff
* Manage and increase guest data capture at the visitor centre and share the insights with the business
* Identify opportunities for continuous improvement of service, delivery and standards of excellence
* Stay up to date with the following information and apply it to enhance the level of guest experience and services of the Village
o Shopping habits
o Trends and developments in the “Experience Economy”
o The optimisation of technology to engage with, and retain guests
* Proactively provide new ideas to the business to continuously enhance the level of guest experience within the Village
* Manage planning and resources within the team in line with guest needs, seasonal activities and initiatives
* Oversee, control and report on the budget of the visitor centre
* Develop close relationships and clear lines of communication with Marketing, Partnership, Retail and Operation teams to be aligned with the commercial calendar and lead cross collaboration opportunities in delivering and raising the levels of guest experience and hospitality
* Support village projects to successfully implement initiatives and events through task force and milestone planning and collaboration


About You

* Ideally previous experience in luxury retail or hospitality industry
* Demonstrate a desire and enthusiasm on delivering exceptional guest experience and hospitality
* A transformational and motivational leader with the ability to inspire others
* Demonstrate innovation and the willingness of continuous improvement to raise the bar
* Strong cultural awareness with regard to managing expectations of guests from diverse countries
* Able to leverage relationships and stakeholders, internally and externally to drive results
* Excellent interpersonal and communication skills
* Able to work well with different levels across the business
* Ability to multitask operational and strategic projects, staying calm in a high pressured environment
* Self confident and able to work with minimum supervision
* A transformational and motivational leader with the ability to inspire others
* Able to prepare and deliver compelling presentations
This role is roster based working 5 days over 7 day, 40 hours per week.
#J-18808-Ljbffr

Apply
Create an E-mail Alert
Job alert activated
Saved
Save
Similar job
Guest experience manager
Kildare
Kildare Village
Experience manager
€45,000 - €60,000 a year
Similar jobs
It jobs in Newbridge
jobs Newbridge
jobs County Kildare
jobs Leinster
Home > Jobs > It jobs > Experience manager jobs > Experience manager jobs in Newbridge > Guest Experience Manager

About Jobijoba

  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create an E-mail Alert
Job alert activated
Saved
Save