I am recruiting for a Customer Implementation Specialist for an exciting Technology company based in Dublin.
If you are passionate about technology in its many forms and are you energised by interacting with people throughout the day, in person, on the phone, via email, and chat then this would be a great role for you.
You will be part of the Client Implementation team, which works closely with sales, management and project teams to deliver real benefits for clients, by maximising the potential of their market-leading technology.
In this role you will have direct interaction with clients and input into product development roadmap.
Client Implementation Specialist
Location: Dublin - Hybrid - 3 days on-site, 2 days working from home
Key Responsibilities
Implementing new projects with an organised and process driven approach
Supporting existing clients to maximize the benefits of the solution
Providing feedback and suggestions to the product team to guide new features and enhancements
Enthusiastically teaching our end users how to best interact with and utilize technology; providing support as needed via face-to-face interaction, chat, email, and telephone
Resolving any issues related to our platform including software configuration, hardware support and user workflows
Authoring and editing content at our help centre
Researching new and innovative solutions to the technical challenges that arise
Learning from and educating your fellow team members
Completing other technical projects and tasks as needed
Key Skills and Experience
Fluent English-speaking and writing talent
Driver licence and own transport desirable but not essential
Interest in learning and taking on increasingly complex tasks
Ability to work individually and within a team
Customer-focused with the friendly and supportive demeanour
Independent ability to research technical problems and solutions
Strong organisational and managerial skills and detail-oriented work ethic
Willingness to travel within Ireland and occasionally abroad
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