Graduate Customer Service Representative – Late Evening Shift (5pm to 1am)
Graduate Customer Service Representative – Late Evening Shift (5pm to 1am)
1 week ago Be among the first 25 applicants
Our client, a Galway based healthcare business, seeks to hire a customer service representative. This is a permanent role reporting to the customer service manager. This is an on-site role.
This is a night shift position. 5pm to 1am working hours. This role will be Monday to Friday working hours.
Driver license needed due to late hours, no public transport - This role is based Briarhill in Galway City. This role is ideal for a recent college graduate or someone coming from a bar and hospitality background.
Responsibilities
* Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.
* Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
* Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
* Provide clear guidance on company policies, promotions, and compensation plans.
* Maintain up-to-date knowledge of company products, business models, and compliance guidelines.
* Process refunds, exchanges, and adjustments in accordance with company policies.
* Accurately document customer interactions and escalate complex issues to the appropriate department.
* Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.
* Represent the company in a professional, courteous, and knowledgeable manner.
* Work collaboratively with other departments to ensure a seamless customer experience.
* Follow company procedures and industry regulations to maintain compliance.
Other
* Completes all company training and follows established policies and procedures.
* Performs all other duties as assigned.
Qualifications And Experience
* Native language speaker of one or more language.
* Fluency in spoken and written English.
* Previous experience in Customer Service, preferably in network marketing, direct sales.
* Strong communications skills.
* Excellent problem-solving skills and attention to detail.
* Ability to work both independently and as part of a team.
* Excellent telephone and customer service skills.
For more information, please contact sean.keating@cpl.ie
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
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