Customer Service Advisor – Full Time
Location: Clonakilty, West Cork – Business and Technology Park, P85 YH98
Hours: Monday to Friday, 8 am‑6 pm (2–3 days in office)
Start date: Immediate
About the Role
Capita Ireland is looking for enthusiastic Customer Service Advisors to join our welcoming team in Clonakilty.
What You'll Do
* Be the friendly voice supporting our clients' customers with general enquiries.
* Provide proactive, professional service that leaves a lasting positive impression.
* Collaborate with a small, dedicated team in a supportive office environment.
* Manage inbound and outbound calls, secure medical appointments, and process large volumes of data entry on new and existing applications.
* Operate the digital mail room: opening, sorting, scanning documents, processing fees, and handling outbound post.
Key Responsibilities
* Deal with customer queries through calls, emails and web forms, ensuring delivery of a quality service on a consistent basis.
* Ensure day‑to‑day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner.
* Accurately record all contact interactions on systems in line with expected processes.
* Give a positive image and first impression to all contacts.
* Build sustainable relationships of trust with customers, team members and clients through open and interactive communication.
* Handle digital mail room activities, including opening and sorting post, scanning documents, processing fees, and outbound post.
Required Attributes and Qualifications
* Highly methodical with a thorough attention to detail.
* Excellent organisational skills.
* Ability to work to stringent customer‑service SLAs and KPIs.
* Demonstrated confidence and effective communication skills.
* Excellent PC and data‑entry skills.
* Excellent written English and ability to compose written responses to customers.
* Quick learner, able to adopt new processes and technology.
What's in it for you?
* Competitive salary of €28 080 per annum.
* 22 days annual leave.
* Access to WRIKT – lifestyle savings and discounts.
* Eyecare vouchers for eye examinations and support for glasses.
* Capita pension scheme.
* Employee Assistance Programme.
* Life assurance benefit.
* Cycle2Work scheme and more.
How to Apply
Choose 'Apply now' to fill out our short application.
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