Technical Business Analyst Specification: System ImplementationRole OverviewThe Technical Business Analyst (TBA) will lead the implementation of software for The TBA will act as a bridge between stakeholders, implementation teams, and internal technical teams, ensuring that business requirements align with the capabilities of the software. This role combines business analysis, technical expertise, and project management to ensure a smooth deployment.Key ResponsibilitiesRequirements Gathering and AnalysisCollaborate with stakeholders to gather and document the system's business requirements.Conduct gap analysis between existing business processes and system capabilities.Define functional and non-functional requirements.Prepare and validate user stories and acceptance criteria.System Design and ConfigurationWork with consultants to understand system configuration options.Translate business requirements into technical specifications.Design workflows, data mappings, and system integrations in line with system features.Integration PlanningDefine integration points between new and existing systems (e.g., CRM, ERP, policy administration, financial systems).Work with developers and systems teams to ensure seamless API- or file-based integrations.Design data migration strategies, including data cleansing and validation rules.Stakeholder EngagementAct as the main point of contact for stakeholders during the implementation process.Provide regular updates and manage expectations through structured communication.Organise workshops, training sessions, and user acceptance testing (UAT).Testing and ValidationDevelop and execute test plans to validate system functionality and integrations.Facilitate UAT by creating test scripts and managing feedback loops.Track and resolve issues discovered during testing.Change ManagementIdentify potential impacts of implementation on business operations.Develop training materials and deliver training sessions to end-users.Support post-implementation activities, including hypercare and feedback collection.Documentation and ReportingMaintain detailed documentation, including functional specifications, process flows, and project plans.Create reports and dashboards to track implementation progress.Provide lessons learned and project closure documentation.Required Skills and ExperienceTechnical SkillsStrong understanding of insurance/finance software systems.Experience with system integrations, including APIs, ETL tools, and middleware.Knowledge of SQL and data modelling for querying and analysing data.Familiarity with insurance processes (e.g., underwriting, claims management, policy administration) is a plus.Analytical SkillsProficient in business process modelling (BPMN, flowcharts).Expertise in requirements elicitation techniques (interviews, workshops, JAD sessions).Ability to translate business needs into technical solutions.Project ManagementExperience with Agile and Waterfall project methodologies.Competency in project management tools (e.g., JIRA, Trello, MS Project).Proven ability to manage timelines, risks, and deliverables.Educational QualificationsBachelor's degree in Business Administration, Computer Science, Information Technology, or related fields.Certifications in business analysis (e.g., CBAP, CCBA) or project management (e.g., PMP, PRINCE2) are advantageous.