Radisson RED Galway
Radisson RED Galway is a new and exciting addition to Galway City, opening this winter. It will be the
first Radisson RED property in Ireland
and a vibrant, modern extension of the Radisson Hotel Group family. Just like its sister propertiesthe Radisson Blu Royal Hotel Dublin, the Dublin Royal Convention Centre, and the award-winning Velvre Spa
Radisson RED Galway brings its own bold, creative personality
, offering a fresh, energetic and design-led experience for guests. This new opening marks an important milestone for the brand in Ireland and promises to be a standout destination in Galways thriving hotel scene.
*About The Radisson Blu Royal Hotel Dublin*
The Radisson Blu Royal Hotel is located in the heart of Dublins city centre at the crossroads of Golden Lane and Chancery Lane. Nestled between Dublin Castle, Christchurch Cathedral and St. Patricks Cathedral, the hotel delivers high-level product quality, service excellence and trueYes I Canhospitality.
The Hotel Features:
* 234 contemporary guest bedrooms
* Goldsmiths Hall with capacity for up to 400 delegates
* Seven first-floor meeting rooms with natural daylight
* The7th-floor Sky Suite with private lift, private bar and panoramic views
* Velvre Spa, offering 6 treatment rooms, hydrotherapy pool, sauna, steam room, relaxation room and gym
* The refurbishedChancery Grill,Dyflin Bar and the exclusiveWriters Room
We are now recruiting a
Reservations Agent
to join our Reservations team supporting the Radisson RED Galway operational workflow based in Radisson Blu Royal Hotel Dublin.
*Primary Objective Of The Role
To maximize hotel revenue and guest satisfaction by efficiently receiving, handling and processing reservationsboth individual and groupwhile working in line with RHGs service concepts, the hotels business plan, and under the direction of the
Director of Rooms Revenue*
.
*Key Responsibilities Delivering Exceptional Guest Experience*
* Greet guests over the phone in a friendly, courteous manner.
* Accurately record reservations, rates, requests, business codes and VIP details.
* Use upselling techniques to maximise occupancy and revenue.
* Promote hotel facilities, dining outlets and services to enhance the guest experience.
* Manage guest correspondence, emails and third-party booking messages in a timely manner.
Operational & Administrative Duties
* Maintain accurate room inventory and ensure PMS data integrity.
* Manage both individual and group bookings from initial enquiry to invoicing.
* Prepare and action daily reports: Daily Pick-Up, VIP Arrivals, Reservations Made Yesterday, GOTS, Business Block Short Lists, Group Back-Up Reports, etc.
* Pre-block special requests and VIP rooms accurately.
* Coordinate with Front Office, F&B and Spa teams to ensure smooth guest arrivals and operations.
* Attend daily briefings and contribute to interdepartmental communication.
Revenue & Financial Management
* Ensure all reservations have correct security, billing and confirmation details.
* Review and action no-shows, cancellations, and commissionable bookings per SOP.
* Manage OTA platforms ( Expedia, Agoda, etc.) and ensure accurate availability.
* Import rooming lists, manage PM accounts, issue invoices and pro formas.
* Support yield management and four-day forecasting processes.
Systems Used
The Role Involves Daily Use Of:
Opera Cloud, PULSE, OTA/Lighthouse, PMI, Fresh, NTT/TACS, Service Now, HotelKit, IDeaS, EMMA, Cvent, Failte Ireland portals
and all major OTAs.
(This list may evolve as systems update.)
*Benefits*
* Radisson Hotel Groupstaff rates worldwide (for you, friends & family)
* Competitive pay
* Meals on duty
* Uniforms laundered
* Bike to Work andTaxSaver commute schemes
* PRSA scheme
* Summer and Christmas parties, team events
* Continuous learning & development, including extensive online training
* Employee recognition awards
* Strong opportunities for progression within an expanding international company
Our Culture
Our mission is to be the
Employer of Choice
demanding yet rewarding, fun yet professional, offering exceptional opportunities for growth in a workplace where aYes I Canattitude shines through everything we that productivity and performance levels are attained.
* Builds and maintains effective working relationships whilst promoting the company culture and values.
*Requirements:*
* Experience in a similar role within a quality environment and to be able to demonstrate excellent standards.
* A positive approach, excellent organisational skills, and a passion for producing high quality customer care.
* Driven and ambitious to consistently deliver and exceed service standards.
* Clear thinker with excellent communication abilities.
* A strong working knowledge of a PMS system is essential. Working knowledge of Opera is desired.
If this sounds like you, say Yes I Can
Our mission is to be perceived by our employees as The Employer of Choice, demanding yet rewarding, offering great opportunities for professional and personal growth in a fun environment where Yes I Can attitude is a way of life.
Job Types: Full-time, Permanent
Benefits:
* Bike to work scheme
* Employee discount
* Food allowance
Experience:
* Reservations Agent: 1 year (required)
Work Location: In person
*Skills:*
Reservations Making Reservations Opera