Overview
Our banking client is seeking an experienced
Researcher
to support internal communications and content initiatives across the organisation.
This role will focus on researching, validating and curating information, ensuring internal communications and knowledge content remain accurate, clear and up to date.
This is an excellent opportunity for someone with
banking or financial services experience
who enjoys working with stakeholders, managing information and improving the quality and accessibility of internal content.
Primary Focus
Horizon scanning
Banking/payment technology trends
Innovation research
Strategic insights
Producing trend reports
Key Responsibilities
Conduct research across internal systems, documentation and business areas to gather and validate information
Support the creation, editing and maintenance of internal communications and knowledge content
Update and manage intranet pages, internal portals and shared knowledge repositories
Work closely with business SMEs and stakeholders to ensure content accuracy and relevance
Translate complex banking or operational information into clear, user-friendly language
Maintain content governance standards, version control and audit trails
Identify content gaps and recommend improvements to structure and accessibility
Support communications campaigns, announcements and internal updates as required
Experience & Skills Required
Previous experience in a
research, content, communications or knowledge management
role
Banking or financial services experience is essential
Experience updating intranet sites, knowledge bases or content management systems
Strong written communication and editing skills
Ability to interpret complex information and present it clearly
Excellent stakeholder engagement and organisational skills
High attention to detail and accuracy
Proficient in Microsoft Office and standard collaboration tools
Desirable
Experience working within regulated environments
Exposure to internal communications or change programmes
Familiarity with SharePoint or similar content management platforms
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