My Dublin based in Dublin for a Technology Lead (eCommerce) this is a perm role working on a hybrid model. The eCommerce Technology Lead plays a key role in developing, improving, and supporting digital commerce platforms. This role works across multiple teams and external partners to deliver reliable, user-focused online experiences while driving ongoing enhancements and supporting business objectives. The position also manages the technology pipeline to ensure new features and updates are delivered efficiently.
Responsibilities
Platform Development & Enhancement
* Design and evolve eCommerce platforms to meet current and future business needs.
* Collaborate with external providers to integrate and optimise solutions across platforms such as Magento, Shopify, SANA, BigCommerce, and similar.
* Maintain high standards of system stability, speed, and security.
Vendor Partnerships
* Build effective working relationships with technology suppliers and partners.
* Monitor performance to ensure commitments are met and services remain reliable.
* Oversee agreements and negotiate terms that support value and quality.
Team Collaboration
* Work closely with product, commercial, and technical stakeholders to understand requirements and shape practical digital solutions.
* Contribute to strategic planning and support broader eCommerce initiatives.
* Ensure technical work aligns with business goals and customer expectations.
Project Coordination
* Lead end-to-end delivery of eCommerce technology projects.
* Define project goals, timelines, and deliverables with key contributors.
* Track progress, resolve challenges, and ensure projects stay within scope and budget.
Security & Compliance Management
* Ensure all digital commerce systems follow relevant security, data protection, and compliance standards.
* Implement controls to safeguard information and maintain platform integrity.
* Carry out periodic checks to identify risks and strengthen defences.
Monitoring
* Continuously assess platform performance to maintain a smooth and reliable customer experience.
* Troubleshoot issues and put corrective actions in place promptly.
* Drive enhancements that improve overall speed, stability, and efficiency.
Analytics & Reporting
* Use monitoring and analytics tools to track system behaviour and identify improvement opportunities.
* Produce insights and recommendations for optimisation and long-term planning.
* Develop approaches that support consistent performance improvement.
Support & Issue Management
* Assist internal teams and users by addressing technical queries and resolving issues quickly.
* Establish and refine support processes to improve responsiveness and satisfaction.
* Ensure smooth day-to-day operation of eCommerce platforms.
Backlog & Roadmap Oversight
* Manage and prioritise the technology backlog to ensure timely delivery of updates and enhancements.
* Work with teams to clarify requirements, refine tasks, and align priorities.
* Monitor progress and adjust plans based on business needs and feedback.
Skills, Experience & Competencies
* Degree in Information Technology, Computer Science, or a related discipline.
* Practical experience working with major eCommerce platforms (e.g., Magento, Shopify, SANA, BigCommerce).
* Strong background in vendor coordination, technical delivery, and platform operations.
* Good understanding of digital security and compliance requirements.
* Excellent communication and stakeholder-management skills.
* Ability to manage multiple streams of work in a dynamic environment.
* Experience with monitoring and analytics tools.
* Familiarity with ITIL frameworks.
Preferred Skills
* Experience in regulated sectors such as healthcare, retail, or similar fields.
* Project management certifications (PMP, PRINCE2, etc.).
* ITIL certifications.
* Knowledge of relevant industry regulations.