Overview
This role is a unique opportunity to work in some of the most cutting‑edge data centers in the world. An Amazon Data Center Technician will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. The position is full time, shift based and operates on a 24*7 rotation. The candidate may be the primary point of contact for both internal (Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers).
Responsibilities
* Work and meet SLA’s against assigned trouble tickets via a directed workflow
* First line touch point for hardware troubleshooting and technical issues
* Perform regular server hardware repairs (drives, motherboards etc.)
* Carry out routine network, server hardware and OS related repairs
* Work with cross‑functional teams on a regular basis to complete routine work
* Engage with Smart Hands in EU Regional POPs
* Adhere to security and safety best practices in the data center
* Participate in Data Center power & cooling events
* Participate in team meetings for metric analysis and daily/weekly goals achievement
* Identify and help create documentation for use globally
* Identify and help create process improvements relevant to the data center environment
* Perform server upgrades, rebuilds, scheduled works as required
* Interact with third party vendors & contractors
* Contribute to the development of other team members
Basic Qualifications
* High school or equivalent diploma
* Experience with computer hardware troubleshooting and repair
* Experience in networking
Preferred Qualifications
* Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Equal Opportunity Employer
Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. Amazon does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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