About the Role
As a Counsellor, you will play a vital role in providing emotional and practical support to clients. You will work as part of a team to deliver high-quality services to our clients.
Responsibilities
* Managing online referrals promptly and accepting or declining cases within agreed timeframes
* Contacting clients to arrange the first appointment within agreed timeframes
* Offering short-term counselling to clients from 3 to 8 sessions (depending on the case)
* Providing written/verbal feedback and case notes in a timely manner
* Reporting back to our Case Management Team in the event of risk
Qualifications and Experience
1. Registered or accredited by a professional counselling body including IACP, PSI, ICP, APCP, IAHIP, or equivalent
2. If not accredited, you must be qualified to Diploma level and a registered member of a professional counselling body with 3 years' post-qualification experience and have accrued at least 450 counselling hours
3. You must be able to work within a theoretical approach that is appropriate for our short-term counselling model and within an EAP context
4. You must demonstrate sufficient regular professional clinical supervision
5. Professional indemnity insurance of at least €1,000,000
6. A suitable dedicated consulting room with a discrete entrance and neutral ambiance
7. Suitable waiting area to accommodate clients arriving early
8. An answerphone with an outgoing message clearly identifying yourself as a counsellor
Key Skills and Abilities
* Skilled in assessment of presenting issues and determining appropriate support plans
* Experienced in short-term (limited session) counselling interventions with a focus on solutions and effective coping skills/problem management
* Awareness of organizational dynamics and the issues of working life
* Ability to refer clients on to other therapeutic support and knowledge of local resources
* IT literate – able to work with Microsoft Word, email, and Lifeworks online systems
Working with TELUS Health Clinical and Case Management Procedures
1. Understanding and agreement to work within our Case management procedures including 'at risk' cases, extra sessions, and contracting privately
2. Understanding of the relationship between the Clinical Affiliate and the Case Management team in terms of professional responsibility
3. Ability to work with email-based counselling referral procedures and online referral management system
4. Clinical Affiliates are expected to provide feedback to case management as appropriate by email, telephone, and by completion of relevant paperwork in a timely manner
Our Approach
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
Telus Health prioritizes fair employment practices and strives to foster an inclusive culture that values diversity.
The health and safety of our team, customers, and communities is paramount to Telus Health. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.