As a Guest Relations Executive, you will play a pivotal role in creating memorable experiences for our guests and colleagues.
Main Responsibilities:
* You will be responsible for greeting and welcoming high-profile guests
* Respond to guest feedback and take necessary actions to ensure their satisfaction
* Assist the operations department manager on duty to maintain seamless service delivery
* Collaborate with senior team members to uphold exceptional standards of quality assurance
* Promote our loyalty program to increase guest engagement
Your success will be measured by your ability to craft meaningful moments that leave a lasting impression on our guests.
About Us:
We are a luxury hotel located in the heart of Dublin's city centre, renowned for our commitment to delivering outstanding hospitality and service excellence.
Our hotel is part of a prestigious network of leading hotels worldwide, driven by a passion for innovation and excellence.
We believe that every member of our team plays a vital role in achieving our goals and driving our success forward.