We're seeking a passionate Guest Experience Manager to create unforgettable experiences for every visitor.
In this role, you will lead the guest experience strategy, champion hospitality excellence, and inspire guest-facing teams to deliver exceptional service at every touchpoint.
Key Responsibilities:
Lead and develop high standards of guest hospitality, service, and experience across all visitor touchpoints
Inspire and coach guest-facing teams, including visitor centre, security, cleaning, and retail staff
Manage guest data capture, analyse insights, and share recommendations to improve service
Identify opportunities for continuous improvement in service delivery and experience excellence
Stay up to date with trends in the "Experience Economy" and optimise technology to engage and retain guests
Plan and allocate team resources to meet guest needs, seasonal activities, and special initiatives
Oversee and report on visitor centre budgets
Collaborate with Marketing, Retail, Partnerships, and Operations to align initiatives and deliver seamless guest experiences
Support projects and events through planning, task force coordination, and milestone management
What We're Looking For:
Experience in luxury retail or hospitality, with a passion for delivering exceptional guest experiences
Strong leadership skills with the ability to inspire and motivate diverse teams
Innovative mindset and commitment to continuous improvement
Cultural awareness and ability to manage expectations of international guests
Excellent interpersonal, communication, and stakeholder management skills
Ability to multitask, work under pressure, and deliver both operational and strategic projects
Self-confident, proactive, and able to work independently
Strong presentation skills and ability to share insights compellingly
To apply to this role send your CV to ****** or through our website
For more information on this role call ***********
Location:
Dublin
Salary:
Competitive Package
Job Ref
: ****EK
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