Vacancy Number: *****
Category: Business Support, Customer Service (Entry)
Job Type: Full-time
Position Description
The Networks Training Centre at ESB Networks is a dynamic environment supporting a wide range of training activities for both ESB staff and external participants.
It is also the central hub for ESB's apprenticeship programme, currently hosting over 300 apprentices.
We are looking to recruit a team member with a strong service orientation to join our Training Design & Systems team.
The primary responsibilities of this position include scheduling and coordinating training courses, issuing invitations, maintaining accurate records, and ensuring efficient course delivery.
Additionally, the role encompasses various administrative duties that support the Centre's daily operations.
Key Responsibilities
The role includes a wide range of responsibilities, including but not limited to:
Course setup and scheduling on SAP Success Factors
Coordinate course invitations and optimising course enrolments
Recording attendance sheets and associated task records for all course participants on SAP Success Factors & SharePoint
Reporting on training needs/delivered using ESB systems
Support reception and customer service for the ESB Networks Training Centre
Demonstrate flexibility, adaptability to change, and commitment to continuous improvement
Experience and Qualification
Essential
A minimum of two years experience
Excellent attention to detail.
Quality approach to the management of data and records
Strong communication skills
Provide a flexible approach to work to ensure the delivery of excellent customer service
Ability to engage with and influence multiple stakeholders
Knowledge of Corporate IT systems
Desirable
Working knowledge of SAP HCM systems would be an advantage
High level of proficiency on MS Office Applications/SharePoint
Location
Networks Training Centre, Portlaoise
Reporting to
Training Design & Systems Manager, Networks Training Centre
Why Work with Us?
Opportunity to lead Ireland's transition to net zero carbon future
Career development through mentoring and training
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
Credit Union
Generous Pension
Access to staff well-being programmes
Generous parental leave entitlements
Strong values-based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Salary
€32,000 - €38,000 per annum.
Closing Date
10th of October ****
Diversity, Equity and Inclusion Statement
ESB is committed to being an equal opportunities employer.
We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.
Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence,
About ESB
Join us in our mission to achieve a net-zero electricity system by ****.
ESB is Ireland's leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy.
Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.