Community Operations Specialist
We are seeking a skilled Community Operations Specialist to join our team. The ideal candidate will have strong interpersonal skills, verbal and written communication skills, and empathy.
This is a role that involves assisting our client's community and helping resolve inquiries empathetically, accurately, and on time. It requires becoming knowledgeable about the client's products and community standards and making well-balanced decisions to effectively advocate for the community.
The successful candidate will be able to investigate and resolve issues reported on the client's platform, respond to user inquiries with high quality, speed, empathy, and accuracy, and use market-specific knowledge to spot and scope scalable solutions to improve support for the community of users.
Key Responsibilities:
* Provide exceptional customer service and support to our clients' communities
* Become knowledgeable about the client's products and community standards
* Investigate and resolve complex issues reported on the client's platform
* Develop and implement effective solutions to improve community engagement and satisfaction