Overview
About WeWork: We provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. WeWork aims to lead the future of work by building a global community that supports members to do their best work and brings ideas to life.
About The Opportunity: As a Front Desk Associate, you’ll be the heart and face of WeWork’s hospitality team, serving as the primary contact for members and guests. You will report to a location on weekdays to support the Community Management team.
Responsibilities
* Create a welcoming community environment by greeting members and guests warmly (and accommodating pets where appropriate).
* Learn and remember member names, proactively address questions, and respond to needs or concerns to make members feel known and cared for.
* Support front desk operations, including mail and package handling, and ensure the building is fully operational.
* Assist with day-to-day operations by following direction from the Community Associate, Community Lead, and Community Manager to support the Community team.
* Promote WeWork products and services to members and guests as appropriate while reflecting WeWork’s core values.
* Maintain a clean, organized front desk area and manage guest check-ins in line with WeWork policies.
Front Desk Management
* Greet all members and guests with a warm demeanor.
* Cover the front desk during standard business hours and serve as on-site point of contact located at the Community bar.
* Register and check in visiting guests in accordance with WeWork policies.
* Provide space orientation and relevant information to first-time visitors.
* Issue and collect keys from members and guests as needed.
* Maintain a clean, organized front desk area.
* Notify members of deliveries and packages.
Member Engagement
* Learn members’ names and understand their businesses to foster a sense of community.
* Maintain relevant member notes in WeWork systems; answer questions knowledgeably and present appropriate solutions.
* Identify opportunities to celebrate member successes and milestones.
* Explain WeWork policies and procedures to members and guests.
* Know and recommend local services (restaurants, delivery, catering, team activities, post office, shipping, supplies).
Building Operations and Management
* Handle mail and packages, including processing and organization.
* Explain WeWork mail policies and procedures.
* Monitor spaces and make adjustments as needed (e.g., tidying, resetting furniture).
* Assist with maintaining building amenities (e.g., treat bowls, keycards, printers).
* Respond to emergencies and incidents promptly and escalate as needed.
Qualifications
* You are a people-person who enjoys meeting people from diverse backgrounds and can be an effective ambassador for the brand.
* Strong interpersonal skills and comfort being the face of the brand.
* Team-oriented, able to multitask, and prioritize the member experience.
* Experience in hospitality, retail, or customer service is preferred but not required; strong verbal and written communication skills are essential.
* Proficiency with basic computer skills and the ability to learn WeWork systems.
* Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
* Shows alignment with WeWork’s mission and values.
* Secondary school certificate is preferred but not required.
Life at WeWork
Being a WeWorker is more than a job. We value open-mindedness, collaboration, and the opportunity to contribute to a global community. You will be part of a team where diverse perspectives are celebrated.
#J-18808-Ljbffr