Job Title: Senior Client Relationship Manager
Job Description:
We are seeking a highly skilled and experienced Senior Client Relationship Manager to oversee the operational direction of outsourced resources and manage the delivery of services to meet our clients' expectations.
The successful candidate will be responsible for monitoring and managing expenditure, ensuring it does not exceed budget, and proposing tactical solutions to achieve self-delivery of services. They will also create succession planning and grow teams to achieve their best performance.
In this role, you will work closely with clients and program teams to deliver high-quality services and ensure that all regulatory requirements are met. You will maintain auditable records for all in-house and outsourced PPM activities and ensure that all documents are filed in an orderly fashion.
Key Responsibilities:
* Monitor and manage expenditure to ensure it does not exceed budget
* Propose tactical solutions to achieve self-delivery of services
* Create succession planning and grow teams to achieve their best performance
* Work closely with clients and program teams to deliver high-quality services
* Maintain auditable records for all in-house and outsourced PPM activities
Requirements:
To be successful in this role, you will need:
* A minimum of 5 years' experience working in a regulated facilities environment
* Excellent PC skills, including Word, Excel, PowerPoint, and project management tools
* Suitable experience in health and safety, and environmental issues
* Understanding of regulated facilities-related services
* Experience of working in cGMP and cGDP environments
* Excellent knowledge of soft and hard services
* Understanding of mechanical and electrical building engineering services, their design, operation, and maintenance
* Strong communication and problem-solving skills
Benefits:
This role offers a competitive salary and benefits package, including:
* A competitive salary
* A comprehensive benefits package
Others:
Please note that we are an equal opportunities employer and welcome applications from all qualified candidates. We look forward to hearing from you!