Customer Service Agent Fixed Term Contract 6 months page is loaded
Customer Service Agent Fixed Term Contract 6 months
Solicitar remote type Régimen de oficina total locations Dublin time type A tiempo completo posted on Publicado hace 3 días job requisition id JR105550
Job Description
Benefits:
* Competitive Salary
* Starting twenty-nine holidays (including bank holidays), increasing with length of service
* Medical refund scheme
* Enhanced statutory sick pay
* 1.5% employer matched Pension scheme
* Enhanced Maternity and Paternity benefits
* Access to Hubex benefits and discounts platform
* Life Assurance x2 basic salary
* Employee Assistance Programme
* Opportunities for career advancement and professional development
* Voluntary flu vaccination voucher
* Bike to Work Scheme
Key Responsibilities:
* Create the optimal rental experience by maximising on sales and service opportunities for every customer.
* Assist in Que Management at Dublin Airport Terminals, and off-site location, to facilitate shorter wait times and a smooth customer experience
* Help backlogs at various pressure points across all departments
* Provide excellent customer service in all customer contact situations.
* Handle all customer needs with professionalism and confidence.
* Handle all telephone and email inquiries in a friendly and helpful manner.
* Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
* Ad hoc duties in line with business needs
Experience and Skill
* Full clean B driving licence held for a minimum of 2 years an advantage
* Excellent phone handling / communication skills
* Experience in customer interactions in a fast paced environment is advantageous
* Strong IT skills and proficient in Microsoft Office packages (Outlook, Excel, PowerPoint etc.)
* Strong attention to detail and conscientious approach to work
* Driven, charismatic, and eager to learn in a fast paced, rewarding environment.
Why Choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar.We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
Europcar Mobility Group
Europcar Mobility Group es un actor global de la movilidad, con 75 años de experiencia en servicios de movilidad y una posición de liderazgo en Europa. «Ayudamos a cambiar la forma en la que te mueves» es la frase que nos define y que nos une.
Ofrecemos a particulares y empresas una amplia gama de servicios de alquiler de coches y furgonetas, ya sea por unas horas, unos días, una semana, un mes o más, a demanda o por suscripción, apoyándonos en una flota de más de 250.000 vehículos, equipados con los últimos motores, incluyendo una proporción cada vez mayor de vehículos eléctricos.
Nuestras marcas responden a necesidades, casos de uso y expectativas diferenciados: Europcar, líder mundial en alquiler de coches y furgonetas o camiones ligeros, con un posicionamiento premium, Goldcar, líder en la prestación de servicios de alquiler de coches de bajo coste en Europa, y Fox-Rent-A-Car, uno de los principales actores en el mercado de alquiler de coches en EE.UU., con un posicionamiento de enquilibrio en la «relación calidad-precio».
La satisfacción de los clientes está en el centro de la ambición del Grupo y de nuestros más de 8.000 empleados, en todas partes donde ofrecemos nuestras soluciones de movilidad y gracias a una sólida red presente en más de 130 países.
Más información en: www.europcar-mobility-group.com
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