Compensation: EUR 28,000 - EUR 30,000 - yearly
Company Description
Sherpa Kids Ireland provides fun, engaging, and safe Before‑School, After‑School and Holiday Programmes for children.
Job Description
We are seeking a highly organised and customer‑focused Customer Service Support team member to act as a key point of contact for parents and schools across our services. This is a fast‑paced, customer‑facing role requiring strong communication skills, calm problem‑solving ability, and confidence managing both operational and financial queries.
The successful candidate will always represent the business professionally, ensuring parent concerns are handled with empathy, efficiency, and a solutions‑focused mindset.
Qualifications
Key Responsibilities
Customer Support & Parent Communication
Act as the first point of contact for parent queries via phone and email
Handle both operational and financial queries professionally and accurately
Resolve customer issues directly where possible, not simply triaging queries onwards
Support parents with bookings, attendance updates, account queries, and service information
Communicate clearly and confidently with customers during sensitive or challenging situations
De‑escalate complaints and manage customer fallout calmly and professionally
Act as a positive ambassador for the business in all customer interactions
Operations & Administration
Manage and monitor child attendance records accurately
Ensure operational information is updated correctly across systems
Apply company policies consistently while also using sound judgement and common sense
Escalate issues appropriately where required
Maintain accurate records and documentation
Respond to parent billing and payment queries
Support invoice and account‑related administration
Use Excel and internal systems confidently to manage data and reporting
Assist with tracking operational and customer service metrics
Skills & Experience Required
Previous experience in customer service or customer support roles
Strong verbal and written communication skills
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